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HP Z620 Workstation - 1 x SLOT MEMORY HAS PROBLEMS

Started by lse123 , Feb 23 2024 05:10 PM

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#1 lse123

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Posted 23 February 2024 - 05:10 PM

 ‎02-23-2024 04:38 AM
 
Product: HP Z620 Workstation
I had 16 = 4 x 4 GB RAM shown as 12GB rather than 16GB
 
HP Z620 Workstation - 8 slots DDR3 RAM - BLACK X 4 + WHITE X 4
 
After replaced with 16 GB x 4 = 64GB now shows 48GB
 
Found the problematic slot - by trial and error, is the second black slot from the rear - nearest the processor...
 
What can do to fix it???? Spray compressed air, and retry, soon to do this... other to try? IF NOT working, CAN I USE ONE WHITE SLOT...? THE PC CAME BLACK SLOTS FILLED / occupied, white slots all empty
 
This posted also, here:
 

Edited by lse123, 23 February 2024 - 05:12 PM.

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#2 Pkshadow

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Posted 23 February 2024 - 05:30 PM

Confusing

 

Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

 

Download Minitoolbox from the below link :
http://www.bleepingcomputer.com/download/minitoolbox/
  Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and Copy/Paste and post the output text in your next reply


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
 

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#3 Pkshadow

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Posted 23 February 2024 - 07:02 PM

 

Found the problematic slot - by trial and error, is the second black slot from the rear - nearest the processor...

 

 

We do not know what you did !!
 

How ..... Ok, Ram slots have problems at times, Ram modules have problems at times.

 

Did you pull all ram and test with Memtest86 to make sure it is not a ram module ??

 

Specs : https://www.itcreations.com/product/33366

 

If it is being reported as 12 then issues with ram or the slot.


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
 

I-7 ASUS ROG Rampage II Extreme  / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

#4 lse123

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Posted 24 February 2024 - 05:46 AM

Hello,
Ram is 4 x 16GB but shows 48GB rather than 64GB

If get out slot 3, RAM chip, the same 48GB shows...
Understand?

All are in black slots, if put this Slot 3 Ram chip, from black to a white slot, it will be still functional the PC... hp z620...?

#5 lse123

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Posted 24 February 2024 - 05:49 AM

Also,
When was 4 x 4GB just a week ago, the total was 12GB, probably the same slot malfunctioning...
The chips 16GB are different speed than 4GB chips... and cannot mixed

#6 lse123

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Posted 25 February 2024 - 06:15 AM

Speccy Report, MiniToolBox

You refer for these ^ two,
Do and the two or one of them, choose one… or do both?

#7 Pkshadow

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Posted 25 February 2024 - 06:51 PM

There is no telling what the issue is with the slot.

 

If look in the slot is any metal out of place or pulled in a direction ? 

 

If it is issues with attachment to the M/B then can be fixed with another slot.   Could be another issue from Bios...

 

Anyway 48 is better than 12g.  So all would suggest is Test.  If running Linux then more than enough as well for Windows.

 

Anyway this should be running Linux but some info if not found already : https://support.hp.com/us-en/product/setup-user-guides/hp-z620-workstation/5225037

 

https://support.hp.com/gb-en/product/details/hp-z620-workstation/5225037


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
 

I-7 ASUS ROG Rampage II Extreme  / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

#8 lse123

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Posted 26 February 2024 - 07:31 AM

What BIOS issue maybe?
If do as another forum suggest, but yet try, remove sticks from slots as be like: filled the 2 Ram slots from each side farthest from the processor, and the 2 Ram slots nearest to the processor from each side be empty
I will try this soon

#9 Pkshadow

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Posted 26 February 2024 - 07:24 PM

That would sound reasonable as what the manual says are the slots to put them in for a pair.  Then same for the white side.

 

I think the matter is just test and take what is best performance.

 

Do not run more than 1 monitoring tool at a time if running any.


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
 

I-7 ASUS ROG Rampage II Extreme  / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

#10 lse123

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Posted 29 February 2024 - 03:43 AM

Ram OK at 64GB 100% = 4 x 16GB
Well, let the HP Z620 PC in this RAM setup, 64gb=4x16gb - even not an ideal RAM order?

4 x RAM chips are in slots: 1, 5, 2, and 6 [2 x black + 2 x white] in other words, rather than in all 4 black slots as should be, well???

 

see attachment

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