Greetings and
to
BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
My name is
Oh My! and I am here to help you! Now that we are "friends" please call me Gary.
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Ground Rules:
- First, please keep in mind most of us at BleepingComputer volunteer our assistance for your benefit in your time of need. Please try to match our commitment to you with your patience toward us.
- It is important to not run any tools or take any steps other than those I will provide for you.
- Please perform all steps in the order they are listed. If things are not clear or you experience problems be sure to stop and let me know.
- Please copy and paste all logs into your post unless otherwise requested.
- When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.
- If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.
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Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able,
I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and let me know.
When you reinstalled Windows did you choose not to keep files and folders?
Please rerun a FRST scan and copy/paste both reports in your reply, using multiple posts if the content is too long.