Blue Screen of Death (BSOD) Posting Instructions - Windows Vista through to 11

BSOD Posting Instructions
Windows 11 - 10 - 8.1 - 8 - 7 - Vista

1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder -    https://www.sysnative.com/forums/pages/bsodcollectionapp/
 
PLEASE NOTE: Firefox users have reported problems while trying to download the app and may need to use another browser besides Firefox to download the app. We are trying to resolve this problem
 
2. Run the Sysnative app - Double-click on the downloaded EXE file
 
    The two outputs from the Sysnative app are:

• new folder created in Documents, SysnativeFileCollectionApp 
• a zipped version, SysnativeFileCollectionApp.zip

3. If you already have a topic in BSOD please post these logs in that topic, otherwise -

    Create a new topic by clicking HERE, and be sure to:
 
             -  attach the SysnativeFileCollectionApp.zip file to the message
             -  include the information requested in Step 4, below

NOTE: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder. Windows Explorer should open and highlight the zipped folder - SysnativeFileCollectionApp.zip

** If the app seems to hang with the message "...Waiting for SystemInfo..." for more than 5 minutes -- kill the app; manually zip the output folder; attach to your post.  If you need assistance with this, please post requesting such.  Thank you and apologies in advance.

Please do not modify the output files

 
4. In your topic, please either
 
           Publish a Speccy system snapshot and provide the web address for it in your message.  Here are downloadable step-by-step instructions
           for doing this:
                     - Using Speccy,  PDF Format 
                     - Using Speccy,  MS-Word Format
   
    or provide the answers for as many of the following as you can:
 
          · System Manufacturer
          · Exact model number (if laptop, check the label on bottom)
        · OS - Windows 11, 10, 8.1, 8, 7, or Vista?  If Windows 10 or 11, please include the Version number and Build Number.
                  Under Windows 10 or 11, to obtain this information hit the Windows Key, type "winver", hit Enter.
        · x86 (32-bit) or x64 (64-bit)?
        · What was original installed OS on system?
        · Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
        · Age of the computer (hardware)
        · Age of OS installation - and whether you have re-installed the OS
 
          · Laptop or Desktop computer?
               · CPU
               · Video Card
                 If Desktop please also include:
                      · MotherBoard
                      · Power Supply - brand & wattage
 
5. While waiting for a reply, please run the memory and hard drive diagnostics documented near the top of this webpage:
          
              http://www.carrona.org/initdiag.html
 
      You need only do the first two listed at the top initially.  If further diagnostics are desired the person assisting you will request them.
 
 

You need only do the first two listed at the top initially.  If further diagnostics are desired the person assisting you will request them.
 

Regards. . .

jcgriff2

Edited by Chris Cosgrove, 21 October 2023 - 03:42 AM.