Windows 11 - Driver Power State Failure

Need some help investigating and determining what the issue is with my Windows 11 laptop.

It's been crashing with the following message: Driver Power State Failure.

Also fan is running at max power all the time.

Specifications:

11th Gen Intel i5 2.4GHz

8 GB RAM, 64-bit

Windows 11 Home 23H2 installed on 3/7/23

Edited by hamluis, 24 February 2024 - 01:32 PM.
Moved from W11 to Crashes/BSODs - Hamluis.

https://speccy.piriform.com/results/kff4HdHMB1xQyA6JJGhXdly

Yes, Windows up to date and zero optional updates available, 

SysnativeFileCollectionApp attached-

Once again with the attachment-

MiniToolBox output file attached-

Hi, Welcome to BC.

There are no Dump Files Collected so please check & set for Small : https://www.windowscentral.com/how-manage-crash-dump-settings-windows-10 /11

Please Turn Off MS Fast Start : https://www.windowscentral.com/how-disable-windows-10-fast-startup /11

Note : Your Office 97-2003 is not meant to run on modern systems.

MSInfo32   1/22/2024 == What Program where you running ?? Below

========

SVCHOST_FrameServers listed in the MTB Report that was not done correctly due to incomplete instructions (IMHO).  The Report as per BleepingComputer Rules should have been pasted into a reply not as a attachment.

Shows SVCHOST_FrameServer  crashed out : A Frameserver is any program that acts as a media source in the process called frameserving, which transfers digital video data from one computer program to another without intermediate.

-In other words any type of Media Player.

== A few other issues but most are older and are Surface Related.

DxDiagx64

=========

- Suggest stop using CCleaner as it is not the most safe program to use for cleaning (IMHO)  and is causing a Radar_Pre_Leak_64 issue and there is alternatives such as System Ninja and now Microsoft's own PC Manager from there or from the Microsoft Store.

The Microsoft Store is a Integral part of Updating Win11. Open the Store and go down left side to Library and install only what you use.  Note do not need to be logged in.

Further you can get PC Manager from the Store if feel like having it installed that way.

- Fault bucket 0x9F_3_POWER_DOWN_STACKPTR_ERROR_USBXHCI!XilRegister_ReadUlong, type 0 

=====  Device still had things to complete when something happened  

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x9f--driver-power-state-failure

- LiveKernelEvent

NOTE : Further investigation BY the BSOD Kernal Dump Expert @ubuysa to look at some of the issues present with incomplete information collection will be needed.

Possibly late hours from now.  Please check back or check your email for the questions and the information.

Edited by Pkshadow, 24 February 2024 - 05:04 PM.

This 0x9F BSOD happens because some device failed to complete a power transition (from idle low power to running high power, or vice-versa) in a reasonable time. If we had some minidumps I could tell you exactly which device it was, but we have no dumps even though there are several 0x9F BSODs in the system log. In order for dumps to be written all of the following must be true...

• The page file must be on the same drive as your operating system
• Set page file to "system managed"
• Set system crash/recovery options to "Automatic memory dump"
• Windows Error Reporting (WER) system service should be set to MANUAL
• User account control must be running

In addition, the following can also prevent you seeing dumps...

• SSD drives with older firmware do not create dumps (update the drive firmware)
• Cleaner applications like Ccleaner delete dump files, so don't run them until you are fixed
• Bad RAM may prevent the data from being saved and written to a file on reboot, so if all else fails test your RAM

A careful examination of your logs suggests that the AX201 WiFi card might (but only might) be having issues. There are many warning messages for that device...

Log Name:      System
Source:        Netwtw10
Date:          24/02/2024 18:28:29
Event ID:      6062
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      IsabellaLaptop
Description:
The description for Event ID 6062 from source Netwtw10 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\NDMP4
Intel(R) Wi-Fi 6 AX201 160MHz

The message resource is present but the message was not found in the message table

There are also related warnings for the DNS service (which of course depends on the AX201...

Log Name:      System
Source:        Microsoft-Windows-DNS-Client
Date:          24/02/2024 18:26:44
Event ID:      1014
Task Category: (1014)
Level:         Warning
Keywords:      (268435456)
User:          NETWORK SERVICE
Computer:      IsabellaLaptop
Description:
The description for Event ID 1014 from source Microsoft-Windows-DNS-Client cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

pub-csm-usea-02-t.trouter.skype.com
128
14056

The message resource is present but the message was not found in the message table

Neither of these warnings are terribly  serious and neither would cause BSODs, but these are the only messages that relate to a device.
 
There are several error messages in your logs for the Microsoft gaming input service...

Log Name:      System
Source:        Service Control Manager
Date:          24/02/2024 03:44:06
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      IsabellaLaptop
Description:
The GameInput Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Amongst other things this service handles input from a host of gaming input services, including keyboards, mice, gamepads, game controllers, etc. It's significant because it uses a Microsoft filter driver that is known to be flaky; gameflt.sys. You can list the filter drivers by opening an elevated command prompt and entering the following command...

fltmc filters

Post a screenshot of that output.
 
This is a separate and probably unrelated issue because the game input service is most unlikely to be the cause of these 0x9F BSODs - but we really need minidumps to be sure.

Edited by ubuysa, 25 February 2024 - 07:19 AM.