PC crashes when playing. Why?

My pc crashes while playig star citizen but i dont know why. I know that its an hardware problem but because the windows event viewer says so. but i cant figgure out which part is bad. i hope you can help me. 

New: https://speccy.piriform.com/results/iK7aSfO1AdSTZH2IbVrgMBq

Edited by Larsud, 20 February 2024 - 11:25 AM.

Hi, Welcome to BC.

Please make another Speccy URL as the link is broken.  Thanks.

Please complete the instructions for Posting and up load the SysnativeCollection.zip.  It is a 3 step process to attach.

https://speccy.piriform.com/results/iK7aSfO1AdSTZH2IbVrgMBq

Edited by Larsud, 20 February 2024 - 09:07 AM.

You're right that the System log is showing WHAE hardware errors, like this one...
 

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          20/02/2024 01:34:35
Event ID:      1
Task Category: None
Level:         Error
Keywords:      WHEA Error Event Logs
User:          LOCAL SERVICE
Computer:      Lars_PC
Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

That doesn't tell you much, as you've noticed.
 
However, elsewhere in your System log I came across two BSODs, yet no dumps were uploaded. The bugcheck code was 0x101 - CLOCK_WATCHDOG_TIMEOUT...
 

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          20/02/2024 01:34:33
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Lars_PC
Description:
The description for Event ID 1001 from source Microsoft-Windows-WER-SystemErrorReporting cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0x00000101 (0x0000000000000006, 0x0000000000000000, 0xfffff80037afb180, 0x0000000000000000)    <==== This is the 0x101 bugcheck
C:\WINDOWS\Minidump\022024-30171-01.dmp     <==== This is the minidump that was written and which wasn't uploaded
0b646711-59e7-4779-9ff5-c912ab6ecf92

The message resource is present but the message was not found in the message table

A minidump was written (022024-30171-01.dmp) but it was not in the upload. Are you running any kind of disk cleanup tool? These will often delete dump files. As it happens, with this bugcheck, we need the full kernel dump to fully debug the problem, that is the file C:\Windows\Memory.dmp so please upload that dump file (it will be large).
 
The bad news for you is that the 0x101 bugcheck is most usually a CPU error. It can, in rare cases, be caused by a rogue driver and that's why we need the kernel dump. Since the BSOD only seems to happen when playing one specific game it may be that this is one of those rare, driver-caused, cases. Without the kernel dump we cannot tell.

Edited by ubuysa, 20 February 2024 - 10:51 AM.

Thanks for the reply. 

Sadly i cant recreate the original crash aymore because now for some reason only the game crashes and not the whole pc. Jet i still want to know what went wrong. So ive created a full kernel dump with "Not my Foult.exe". i hope this still helps. The only problem i have now is how to send you guys the file. It is 1.8gb big and the upload limit is about 10mb here.
How can is send you the file?

My pc crashes while playig star citizen

 

What happens exactly.

What is the brand and model name or number of the PSU.

PSU model: KOLINK CONTINUUM PSU - 1050W - 80 PLUS PLATINUM - MODULAR (cant find my model number or im just dump)

https://kolink.eu/german/Netzteile/continuum-series/kolink-continuum-psu---1050w---80-plus-platinum---modular-4.html

What happend:

1. I started star citizen.

2. It loaded to the main screen. 

3. i joind the verse. 

4. A few seconds after i spawnd the screen froze and turned black after a min or two. 

5. the pc restarted automaticly

i did not see a bluescreen. it just crashed and restarted. 

i tried four or five times but it was allways the same. until today. i tried to replicate what happend yesterday for a full kernel dump but now only the game crashes and not the full pc. 

Edited by Larsud, 20 February 2024 - 01:06 PM.

The PSU is the most likely cause of the problem as it is rated as – Tier C • Low-end and your rig is anything but low end.

Allowing for the additional storage devices and extra screens you need a minimum of a 1000W or above PSU from a proven brand such as the Corsair RM range,EVGA, Seasonic or Super Flower, minimum of a seven year warranty but preferably ten, any claimed Platinum efficiency rated PSU that is not covered by at least a ten year warranty is junk.

Thanks for the reply. 

Sadly i cant recreate the original crash aymore because now for some reason only the game crashes and not the whole pc. Jet i still want to know what went wrong. So ive created a full kernel dump with "Not my Foult.exe". i hope this still helps. The only problem i have now is how to send you guys the file. It is 1.8gb big and the upload limit is about 10mb here.
How can is send you the file?

No that's pointless. NotMyFault is a tool for generating BSODs when you're learning how to debug them, but it doesn't help at all with your problem.

Look in the folder C:\Windows\LiveKernelReports, you will probably see several sub-folders. Look in every sub-folder (and in LiveKernelReports) and upload all dumps that you find.

Edited by ubuysa, 21 February 2024 - 02:59 AM.

Unfortunately all the sub-folder are empty.

Edited by hamluis, 22 February 2024 - 06:29 AM.

That's interesting. Windows writes live kernel dumps when it detects an error from which it's able to recover. Typically this recovery process causes a crash to the desktop of whatever app was running at the time. That is a strong indication that what's causing the crashes is hardware and not software/driver related. Coupled with the WHEA fatal errors in your log I think you can be confident that your problem is hardware related. We can thus forget about dumps, logs, and software diagnostics.

I'm inclined to agree with @PhillPower2 that your PSU is a strong candidate for the source of your problem. Overloaded/weak PSUs cause all manner of issues, especially when under load such as when gaming.

Thanks for the help. Im gonna upgrade my PSU to a better one. If im still having problems after that il update this poste then.

Thanks for the help so far. 

Edited by hamluis, 22 February 2024 - 06:27 AM.