Surprise restart after recent drive replacements / Windows 10

Zip attached, SPECCY address here.

Just would like to see if something unusual stands out that

needs to be taken care of.

Thanks

http://speccy.piriform.com/results/st3mSMsSg2WNiYf35IJj4AJ

Hi, slipped right on in.... Can you please supply the model info for your HP.  More info needed.

It is a 3 step process to attach files.

https://www.bleepingcomputer.com/forums/t/698076/attaching-files-to-posts-on-bleepingcomputer/#entry4791802

EDIT : so would guess the Samsung is the newest.

Is Magician Installed : https://semiconductor.samsung.com/us/consumer-storage/support/tools/ and checked for firmware update

Is the WD Business Caviar old or new ?   I

If it was the C: drive before did you format and delete all 3 partitions or merge them ?

Suggest WD Dashboard be installed if it is not already : https://support-en.wd.com/app/products/downloads/softwaredownloads

and check for firmware update with it.

Edited by Pkshadow, 10 February 2024 - 10:33 PM.

To make clear the SysnativeCollection.zip did not attach.  So waiting on you. :=}

Can you please help us to help you? We need much more detail on what exactly is happening and when it happens.We also need you to follow the BSOD Posting Instructions so that we get all the problem determination data that we need.

You asked whether we could see anything unusual that stands out and I do. You are mixing different RAM sticks. You have two 2GB sticks of Samsung M378B5773DH0-CK0 and two 2GB sticks of Micron 8JTF25664AZ-1G4D1. You can see from the Speccy output that these two sets of RAM use different frequencies and different timings. It's never wise to mix RAM. RAM should always be bought as a pack of matched sticks so that you know they will operate together. You should also only buy RAM that's on the QVL of your motherboard.

Without seeing any dumps I can't tell you whether this is a likely cause of your surprise restarts -  but it could well be. I've seen countless BSODs and other strange issues caused by mixing RAM.

Edited by ubuysa, 11 February 2024 - 02:58 AM.

HP Compaq 8200 Elite Small Form Factor

Product Number XL510AV

Should be attached now.

Have had this pc for probably 5 years now.

Stopped booting a couple of months ago.

Coworker replaced the C drive.

I've never done anything with the RAM...that's the way it came on Ebay.

Hi, No HP Support for this system, other than last supported OS Windows 8 : https://support.hp.com/us-en/drivers/hp-compaq-8200-elite-small-form-factor-pc/5037931

Only 1 Current Dump File, 3 is better to figure out problems.

I would suggest making a short cut or if do not use Wifi turn it off when not needed.  Extra Security.

DxDiagx86

=========  Usual have been left off, below never seen the 1st one before so no idea.  These take place on the way to a crash and may or may not be the issue.

Fault bucket AV_tcpip!IppCreateClonePacketForRaw, type 0

RADAR_PRE_LEAK_64

thinkorswim.exe

MSInfo32

=======

K-Lite Codec Pack   Stop Task Scheduler from looking for updates for it :  klcp_update  waste of ram.

ScanSnap Online Update   - Do you use this since is for Fujitsu ScanSnap scanners

Faulting application name: SearchApp.exe   So basically is a issue your having with Windows Search from type in Search --> Troubleshooter and see if something comes up for it, if not use the Find Fix Problems.

Windows Error Reporting] re : above

Is this a dual language or just the Fujitsu components installed ??    There is some Chinese code showing : 楆敬›瑳牯汥祡畯⹴灣⡰㘱㠹
‭潃灭湯湥却潴敲㨺剃睡瑓牯䱥祡畯㩴䠺摹慲整楆敬&#x000d

Current Dump File only : DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1  

SYMBOL_NAME:  tcpip!IppCreateClonePacketForRaw+5b389

FAILURE_BUCKET_ID:  AV_tcpip!IppCreateClonePacketForRaw

Note : @ubuysa the BSOD Lernal Dump Expert will need to read the Stack.   Above is just a overview of my look around for stuff .

Some stuff with error reporting and Ram I think at end of MSInfo32 but not sure.

Edited by Pkshadow, 11 February 2024 - 04:14 AM.

Coworker replaced the C drive.

 

When was this and did they clean install Windows 10.

Reason why the above is asked is because Windows is shown to have been installed in July 2023 and when it was installed Windows was allowed to check for updates before the system drivers were correctly installed and as a consequence the system drivers are all over the place.

Your latest crash may me be a one off caused by a memory leak in Firefox but you will need confirmation from ubuysa on this.

Edit to add: It would do no harm to reinstall Firefox, just be sure that you set it as the default browser afterwards.

Adapters List

Enabled

802.11n USB Wireless LAN Card

 

 

Windows is failing to install updates for some reason, can you post a MTB log;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

Flush DNS
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

Edited by PhillPower2, 13 February 2024 - 05:36 AM.

Just found some SPECCY reports I saved in November right after I got my machine back.

Will post one in a bit so you can see how it looked right after repairs vs. now.

Re: RAM, I can get 2x2 Samsung or Micron for under $10 on Ebay to make all 4 sticks the same.

Any preference between the two?

Re Windows, before the rebuild I think it had Windows Pro.  Rebuilder installed current version but

I had to buy a key from a 3rd party to make it functional as it had the watermark on the desktop.

I don't know details on how my colleague installed anything, but leaving me to have to deal with

the watermark issue was less than high quality work IMO.

As I recall, current D drive was original there.  He replaced the 240gb Kingston SSD that was

the C drive that came with it when I bought it with the current 1TB C drive.

Peripherals...I use an HP DeskJet 840C...Bought it new and now 21 years and 18000 pages later still going strong

except one of the 3 colors won't print currently.  I do have an 11 year old ScanSnap ix500, but don't see any need

for any updates as it does what I need it to as it is, and I don't need another monthly bill.

http://speccy.piriform.com/results/YbdoYVqDMZCM3JAcri6uZ8A

(that's the November report)

Will be back in 2 hours or so with more.

Phill, haven't forgotten you, will need to respond in a couple of hours. 

The restart did happen right as I opened a new nypost page on Firefox (had other tabs open as well on Firefox),

and the restart took maybe one minute. 

Might be a one off, will run the other tests when I get back (should be back around kickoff time).

No need for the other Speccy Report.

What went on then has no bearing on now.  Updates and program changes.

Use here to figure out Ram : https://www.crucial.com/upgrades/hp---compaq

https://support.hp.com/ca-en/document/ish_4480537-4480618-16

(HP DeskJet 840C I have one, still working, do not use enough to buy liquid ink, never used colour.  Bought a HP with a toner cartridge.)

ScanSnap ix500 maybe where the Chinese coding comes from.   No legitimate drivers for it, so do not loose.

Wait for @ubuysa BSOD Kernel Dump Expert late tonight to read the stack of the Dump File in Post # 6

I tried a data recovery program called EaseUS to see if I could access some files on

my unbootable drive.  I think they are based in China, so perhaps code came from that.

I bought the ScanSnap new so still have all of the cd's that came with it.

MiniToolBox by Farbar  Version: 13-05-2022
Ran by user (administrator) on 11-02-2024 at 16:37:53
Running from "C:\Users\user\Desktop"
Microsoft Windows 10 Pro  (X64)
Model: HP Compaq 8200 Elite SFF PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.


========================= Event log errors: ===============================

Application errors:
==================
Error: (02/11/2024 04:20:51 PM) (Source: Firefox Default Browser Agent) (EventID: 2) (User: )
Description: Event-ID 2

Error: (02/10/2024 03:56:16 PM) (Source: Firefox Default Browser Agent) (EventID: 2) (User: )
Description: Event-ID 2

Error: (02/09/2024 06:16:44 PM) (Source: Firefox Default Browser Agent) (EventID: 2) (User: )
Description: Event-ID 2

Error: (02/09/2024 08:50:17 AM) (Source: Firefox Notification Server) (EventID: 0) (User: )
Description: Event-ID 0

Error: (02/08/2024 06:22:02 PM) (Source: Firefox Default Browser Agent) (EventID: 2) (User: )
Description: Event-ID 2

Error: (02/07/2024 07:17:09 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (02/07/2024 03:05:39 PM) (Source: Firefox Default Browser Agent) (EventID: 2) (User: )
Description: Event-ID 2

Error: (02/07/2024 12:15:16 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: SearchApp.exe, version: 10.0.19041.3758, time stamp: 0x972c624b
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x9141f979
Exception code: 0xc000027b
Fault offset: 0x000000000012db22
Faulting process id: 0x4418
Faulting application start time: 0x01da5a0254bd1b26
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 1f6fe594-33c5-435f-96bc-62df137106ac
Faulting package full name: Microsoft.Windows.Search_1.14.10.19041_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

Error: (02/07/2024 12:14:44 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: SearchApp.exe, version: 10.0.19041.3758, time stamp: 0x972c624b
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x9141f979
Exception code: 0xc000027b
Fault offset: 0x000000000012db22
Faulting process id: 0x1eec
Faulting application start time: 0x01da5a0242c6f246
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: d585b476-8ead-404b-98bf-c1054a103c0f
Faulting package full name: Microsoft.Windows.Search_1.14.10.19041_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

Error: (02/07/2024 12:12:25 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: SearchApp.exe, version: 10.0.19041.3758, time stamp: 0x972c624b
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x9141f979
Exception code: 0xc000027b
Fault offset: 0x000000000012db22
Faulting process id: 0x1948
Faulting application start time: 0x01da5a01ee903f5e
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 042ac632-3219-4f49-a065-2ebf2b5b5a4b
Faulting package full name: Microsoft.Windows.Search_1.14.10.19041_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI


System errors:
=============
Error: (02/10/2024 12:02:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (02/09/2024 07:46:17 PM) (Source: BugCheck) (EventID: 1001) (User: )
Description: Event-ID 1001

Error: (02/09/2024 07:45:55 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 7:07:31 PM on ‎2/‎9/‎2024 was unexpected.

Error: (02/04/2024 12:02:22 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (02/02/2024 12:55:09 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (01/30/2024 09:39:27 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (01/28/2024 09:05:10 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (01/26/2024 08:18:53 PM) (Source: Microsoft-Windows-WHEA-Logger) (EventID: 1) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Error: (01/24/2024 06:01:56 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (01/23/2024 10:51:37 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).


Windows Defender:
================
Date: 2024-02-10 21:28:51
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-09 20:24:16
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-08 21:07:06
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-07 20:09:11
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-07 19:57:00
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:

Date: 2024-02-07 12:30:24
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.403.3314.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23110.2
Error code: 0x80070102
Error description: The wait operation timed out.

Date: 2024-02-07 12:30:24
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.403.3314.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23110.2
Error code: 0x80070102
Error description: The wait operation timed out.

CodeIntegrity Errors:
====================
Date: 2023-12-04 10:46:38
Description:
Code Integrity determined that a process (\Device\HarddiskVolume2\ProgramData\Microsoft\Windows Defender\Platform\4.18.23100.2009-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

ABBYY FineReader for ScanSnap ™ 5.0 (HKLM-x32\...\{FB300000-0002-0000-0000-074957833700}) (Version: 11.0.159 - ABBYY)
CardMinder (HKLM-x32\...\{D4F2AFD3-0167-4464-B92F-78AB6DA8A0AA}) (Version: V5.0L10 - PFU)
Combined Community Codec Pack 64bit 2015-10-18 (HKLM\...\Combined Community Codec Pack 64bit_is1) (Version: 2015.10.19.0 - CCCP Project)
EaseUS Data Recovery Wizard (HKLM\...\EaseUS Data Recovery Wizard_is1) (Version:  - EaseUS)
Family Tree Maker 2011 (HKLM-x32\...\{3B3D2CFD-3C21-4AA0-94DE-45577B5BAB16}) (Version: 20.0.368 - Ancestry.com) Hidden
Family Tree Maker 2011 (HKLM-x32\...\Family Tree Maker 2011) (Version: 20.0.368 - Ancestry.com)
Google Chrome (HKLM\...\{E464DEA9-B451-304E-B84D-709ECE2D0ABE}) (Version: 121.0.6167.161 - Google LLC)
K-Lite Codec Pack 17.9.0 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 17.9.0 - KLCP)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 122.0.1 (x64 en-US)) (Version: 122.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 119.0.1 - Mozilla)
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.4.1 - Nikon Corporation)
Nikon Transfer 2 (HKLM-x32\...\{3FC564E4-C8EA-4887-AEF3-268962172514}) (Version: 2.17.1 - Nikon Corporation)
NX Studio (HKLM\...\{2857A646-0456-40E7-ABE7-99787C915705}) (Version: 1.5.0 - Nikon Corporation)
ScanSnap Manager (HKLM-x32\...\{DBCDB997-EEEB-4BE9-BAFF-26B4094DBDE6}) (Version: V6.0L12 - PFU)
ScanSnap Organizer (HKLM-x32\...\{E58F3B88-3B3E-4F85-9323-04789D979C15}) (Version: V5.0L11 - PFU)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
thinkorswim (HKLM\...\9968-4488-2169-7623) (Version: desktop - thinkorswim, Inc)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{7B63012A-4AC6-40C6-B6AF-B24A84359DD5}) (Version: 8.93.0.0 - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.20 - VideoLAN)
Windows PC Health Check (HKLM\...\{804A0628-543B-4984-896C-F58BF6A54832}) (Version: 3.7.2204.15001 - Microsoft Corporation)
Zoom (64-bit) (HKLM\...\{6659CA3B-0788-43D8-895F-705929DFB6DF}) (Version: 5.16.24712 - Zoom)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-11-09] (Microsoft Corporation)
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.103.100_x64__8wekyb3d8bbwe [2024-01-13] (Microsoft Corporation)
Solitaire & Casual Games -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.19.1262.0_x64__8wekyb3d8bbwe [2024-02-05] (Microsoft Studios) [MS Ad]
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.230.1135.0_x64__zpdnekdrzrea0 [2024-02-03] (Spotify AB) [Startup Task]
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-11-07] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-11-07] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-11-09] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-11-09] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1010.1349.0_x64__8wekyb3d8bbwe [2023-11-09] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe [2023-12-15] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x64__8wekyb3d8bbwe [2024-01-21] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x86__8wekyb3d8bbwe [2024-01-21] (Microsoft Corporation)

========================= Devices: ================================

Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Device ID: ACPI\PNP0F03\4&13E24B8B&0
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: PCI Serial Port
Description: PCI Serial Port
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_1C3D&SUBSYS_1495103C&REV_04\3&11583659&0&B3
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Device ID: ACPI\PNP0303\4&13E24B8B&0
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 8080.01 MB
Available physical RAM: 3323.73 MB
Total Virtual: 17808.01 MB
Available Virtual: 10852.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:930.95 GB) (Free:694.92 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:931.51 GB) (Free:147.95 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-CKRK0LB

Administrator            DefaultAccount           Guest                    
user                     WDAGUtilityAccount       


**** End of log ****

 

THis system is in a mess. There are several truly ancient drivers installed...

e1c65x64.sys                Sun Feb 15 15:39:57 2015 (54E0A1AD) Intel(R) Gigabit Adapter NDIS 6.x driver
netr28ux.sys                Thu May 28 17:28:52 2015 (55672624) Ralink RT2870 series USB802.11n Wireless Adapter Driver
TeeDriverW8x64.sys          Tue Jul  7 20:43:32 2015 (559C0FC4) Intel Management Engine Interface (MEI) driver
Igdkmd64.sys                Thu May 19 20:45:17 2016 (573DFBAD) Intel Graphics driver

Any one of those could be flaky in a Windows 10 21H2 OS.

The two dumps are separated in time by quite a bit, one is dated 19th Nov 2023 and the other is dated 10th Feb 2024 (that's the one I took the driver version dates off).

The 19th Nov BSOD was an INTERNAL_POWER_ERROR bugcheck, with a reason code indicating that the system failed to complete a power transition in a timely manner. What we see in the full call stack are references to the Windows drivers storport.sys, ntfs.sys, and disk.sys indicating that a storage drive operation was in progress. we also see calls to boot functions (such as nt!PopBootStatSet and nt!PopBootStatLock) as well as several power state functions (such as nt!NtPowerInformation and nt!PopPowerInformationInternal). That makes me think that this BSOD was during a restore from hibernation? There is however no clear indication of why the system was having power transition problems.

The 10th Feb BSOD was a classic DRIVER_IRQL_NOT_LESS_OR_EQUAL, indicating that an attemnpt was made to access an invalid page whilst running at an elevated IRQL. This is most usually caused by a flaky third-party driver mucking up its memory pointers. In this case the problem happened duing a network access...

TRAP_FRAME:  fffff80616e7ae30 -- (.trap 0xfffff80616e7ae30)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffcf8bb46a37b0 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8061683e021 rsp=fffff80616e7afc0 rbp=0000000000000000
 r8=0000000000000000  r9=fffff80616e7ae48 r10=fffff80616968b78
r11=fffff80616e7ae80 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
tcpip!IppCreateClonePacketForRaw+0x5b389:
fffff806`1683e021 f6410a05        test    byte ptr [rcx+0Ah],5 ds:00000000`0000000a=??
Resetting default scope

The tcpip.sys driver is a Windows driver, but it will be calling the network adapter driver, we just don't see that in the dump. I can see that you're using a WiFi adapter and if that's using that netr28ux.sys driver then that will likely be your problem.

TBH there is little point in anyone trying to help here until drivers that are 21H2 compatible are installed. A couple of these old drivers likely pre-date the first release of Windows 10! Since HP don't offer any drivers for this platform beyond Windows 8 I think that trying to run Windows 10 21H2 may be a bridge too far.

Edited by ubuysa, 12 February 2024 - 04:08 AM.

Just to add to that advised above;

We can clearly see that FF has been having issues so suggest that you follow what was advised in my reply #8 to deal with that.

We can also see Windows Defender issues so need to ask a few questions;

Have you been manually stopping Windows Defender from scanning the computer, if you have, why.

If you have not been manually stopping Windows Defender from scanning the computer, have you previously had a third party AV installed, if yes, what was it, when and how was it uninstalled.