Windows Frequently Freezes

Hello,
My computer frequently freezes, multiples times a day.  Many times it happens when I am not doing anything on the computer, I'll just come back to it and see that the mouse won't move and the clock will be wrong, stuck on the time when it froze.  There have been a few times where I've gotten a BSOD with a watchdog timeout error but most of the time the computer freezes without any error message.  I also cannot log into the computer using Remote Desktop so I know it isn't just the screen that is frozen.
 
This is a computer that I built myself:

• AMD Ryzen 5950x CPU
• Asus TUF Gaming x570 Pro Wifi motherboard
• Nvidia Geforce GT 1030 Graphics card
• Samsung 980 Pro 2TB NVME SSD (disk the OS is installed on)
• Western Digital 6TB Black hard drive
• Western Digital 10TB Black hard drive
• 4 Sticks of GSKILL 32GB DDR4 3600 RAM (running at standard speed, not overclocked)
• Windows 11 Pro 22H2 Build 22621.3007

I put it together in 2021 and it has worked perfectly until now (no hardware changes have been made).  Nothing on my system is overclocked.  About 6 or 7 months ago I decided to upgrade my computer from Windows 10 to Windows 11.  The computer continued to work fine for about 4 or 5 months before the freezing problems started.  Since then,

• I've tried doing a system restore to a point in time before the problems started
• I've tried running sfc /scannow and rebuilding the system image (sometimes this tells me that errors have been fixed but not always)
• Ran several passes with the full set of Memtest86 tests on my RAM and there were no errors
• No errors were found when I used Samsung's (manufacturer of my SSD hard drive) software to run a full scan on the disk
• No errors were found when I ran chkdsk on both of the Western Digital disk drives
• Installed all Windows updates
• Updated to the latest BIOS as well as downloaded and installed all of the latest drivers from the manufacturers' web sites
• Started the computer with the diagnostic startup in msconfig
• Reinstalled Windows 11

In the most recent event today the clock on the frozen screen showed 10:09PM.  I pressed the reset button at 10:18PM.  All of the Event Viewer errors below were logged at 10:18PM:

• 41 (Kernel-Power) - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
• 6008 (EventLog) - The previous system shutdown at 10:03:07 PM on ‎2/‎1/‎2024 was unexpected.
• 65535 (WorkflowAppControl) - Wait Workflow Commands request from device.
• 65535 (USBAppControl) - Wait Workflow Commands request from device.
• 1101 (Eventlog) - Audit events have been dropped by the transport.  0

Other Event Viewer errors that happened several hours earlier in the day:

• 2 (Kernel-EventTracing) - Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022  (logged at 8:14PM)
• 10010 (DistributedCOM) - The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.  (logged at 7:34PM)
• 20 (WindowsUpdateClient) - Installation Failure: Windows failed to install the following update with error 0x80073D02: 9MSSGKG348SP-MicrosoftWindows.Client.WebExperience.  (logged at 5:17PM)

I'm not sure what to make of these errors.  I've tried finding solutions to them but so far haven't been successful in fixing them.  They don't seem to happen around the same time the computer freezes so I'm not sure they are the problem anyways.
 
I've thought about downgrading back to Windows 10 in case one of the drivers just isn't playing nicely with Windows 11.  I am out of ideas for what else I can do.  If anyone has any suggestions for other tests to run or things to try please let me know.  Thank you!

Edited by kjm782, 02 February 2024 - 10:47 PM.

Hi, please follow the posting instructions you must have missed : https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-vista-through-to-11/

So when you did your clean install the 1st you did after installing Windows 11 was to install your Chipset and SATA drivers followed by the lesser drivers ending with Sound ?

https://www.asus.com/ca-en/motherboards-components/motherboards/tuf-gaming/tuf-gaming-x570-pro-wi-fi/helpdesk_download?model2Name=TUF-GAMING-X570-PRO-WI-FI

Do you use your Chipset or AMD Master ?

My apologies, I have edited my first post to include the zip file with the system info. 

Windows had already installed all of the drivers that my system needed automatically, but I went back and updated them to the latest versions from the manufacturers' web sites starting with the chipset.

Sorry, I'm not sure what you mean by "Do you use your Chipset or AMD Master ?".  I installed the latest AMD Chipset version 3.10.22.706 from the Asus web site (but I also tried version 3.08.06.148 to see if that would fix it).

The power supply in my computer is a Corsair RM850x 850 Watt Gold

You missed Post a URL of Speccy in the BSOD information.    Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

EDIT : AMD Ryzen Master is a Overclocking tool for some M/B's Chipset. https://www.amd.com/en/support/kb/faq/gpu-775

Have you thought it maybe : Citrix

DxDiagx86

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Qt5Gui.dll   - seems a lot of errors when look this up but can not find out safely who/what it belongs to.   Please search your Drives and let us know.

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MSINFO32

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Note possible problematic due to Office 16 End of Life was - October 13, 2020

Qt5Gui.dll

Widgets.exe

Dump File on 24th

DPC_WATCHDOG_VIOLATION (133)                     FAILURE_BUCKET_ID:  0x133_ISR_nt!KeAccumulateTicks         ntkrnlmp.exe

Dump File on 25th more or less duplicate of above.

A BSOD Kernel Dump Expert will need to look at this @ubuysa      Thanks.

Edited by Pkshadow, 03 February 2024 - 02:57 AM.

If your most recent BSOD was that on 25th Jan then please upload the full kernel dump. It's the file C:\Windows\Memory.dmp and it will be large. That particular bugcheck (0x133 with argument 1 set to 0x1) needs a kernel dump to diagnose.

Note : You must install the makers drivers so that Windows drivers will be correct for the system, especially the Chipset and SATA, USB... all of them...

As well Windows drivers are meant to run out of the box and does not at all mean not use your Makers Drivers.

The MS supplied drivers are stripped back drivers and are not the full feature drivers from your makers site.

As well MS Drivers cause issues more often than not especially Video Drivers.

A zip file with the BSOD dump files is attached.

Here is the Speccy link: http://speccy.piriform.com/results/VQkk7D8zgC7EXsVGJ2LuoEX

I've never used the AMD Master overclocking tool.

Qt5Gui.dll appears to be used for Microsoft's OneDrive and the Western Digital diagnostic app.  Neither one is critical so if need be I can uninstall them.

Thank you for all of the help!

Hi, please turn your Active power scheme:  from High performance to balanced.  High Performance is a form of Overclocking and will make things run faster along with producing heat.

When doing diagnostics it is important to run as Balanced.  Thanks.

With a new system like this there is no reason that almost all the hardware drivers should be from Microsoft.   As mentioned they are for out of the box experience and drivers when there are none.

It takes away from the true potential of the M/B.

You are aware you have  PowerENGAGE installed.  Depending on which :  PowerENGAGE program this is it can cause problems and issues.

If you like your Monitor suggest change : Turn Off Monitor after: (On AC Power): Never  to something like 20mins the same as the drive is set.   Since the drive is a SSD you can change it to Never if so choose.

Note  if you do not have a program or game that uses Java Runtime Environment you can uninstall it as there is no longer a need for it as Browsers handle all Java Script.

Not that it matters but any reason you took DDR4-2666 over the Max Compatible Ram Speed of 3200MHz ?     Ah you have XMP Enabled please turn it off while doing Diagnostics as it is a a form of Overclocking.

F4-3600C16-32GTRS = 3600Mhz  so at the moment Ram is running at the wrong speed of max 3200MHz.        That is a wack of ram in there :=}

NOTE : All Drives and Partitioned Drives must have 15% or more free at all times.  Your 2nd partition behind C : is not named or shows a driver letter but : Free Space: 85 MB (13%)

When you did the install you did not do a UEFI install by the looks of the drives.  There would be small part of C: and a Recovery Partition made so your able to Boot into the UEFI Partition and Rescue yourself.

https://www.windowscentral.com/how-create-windows-10-usb-bootable-media-uefi-support /11

-

https://www.windowscentral.com/how-enter-uefi-bios-windows-10-pcs /11

Hi, I think you uploaded just the Dump Files as do not see anything as per :" It's the file C:\Windows\Memory.dmp "

Hi, I think you uploaded just the Dump Files as do not see anything as per :" It's the file C:\Windows\Memory.dmp "

Exactly. Please upload the file C:\Windows\Memory.dmp

I have changed the active power scheme to balanced.

I'm not sure why so many drivers are showing from Microsoft.  I've messed with that a lot lately, so I'll go through and verify that the latest from the manufacturer is installed.

PowerENGAGE was installed with my printer software.  I went ahead and removed that.

I occasionally have to do some data science work (hence the large amount of RAM) and I need the Java Runtime Environment for that.

The RAM was clocked using the XMP setting in the BIOS previously.  I disabled that a week or two ago and I think the Speccy shows that it is only running at 1330.2Mhz x 2 = 2660?  (But I could be wrong so correct me if that's not the case and I still need to change some settings). 

I attached a screenshot of the Disk Management app.  I think Windows was installed with UEFI.  Does that look correct to you and if not, do you recommend that I format the disk and reinstall?

As for the memory dump I don't have a C:\Windows\Memory.dmp file unfortunately.  My computer was set to save the mini dumps which is what I attached.  I changed the settings to do a complete memory dump the next time there is a BSOD.

Again, very much appreciate all of the help!

As for the memory dump I don't have a C:\Windows\Memory.dmp file unfortunately.  My computer was set to save the mini dumps which is what I attached.  I changed the settings to do a complete memory dump the next time there is a BSOD.

No, please don't do that. A complete memory dump will be enormous and I'm not wasting time downloading several GB of unwanted data. Please set it either to 'automatic memory dump' or to a 'kernel memory dump'.

If you have any disk cleanup tools running please disable them whilst we're testing - they will delete dump files.

Edited by ubuysa, 05 February 2024 - 03:38 AM.

Ok, I changed it to automatic memory dump.

I also tried downloading the latest version of Ubuntu to a USB stick and running that to see what happens (I didn't install it, just ran it off of the USB).  Ubuntu has the same behavior, the screen froze.  That makes me think this is a hardware issue and not a problem with drivers/software.  I'm not sure how to go about troubleshooting hardware since I don't have many compatible spare parts.  Do you agree with that and have any suggestions.  Thanks!