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Windows crashes constantly


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#1 starwarsgeek

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Posted 23 January 2024 - 06:07 PM

I've recently started experiencing Windows Explorer crashing randomly while I'm trying to work on my PC. I'm running Windows 10:

Edition    Windows 10 Home
Version    22H2
Installed on    ‎3/‎26/‎2023
OS build    19045.3930

 

And my PC specs are

 

Processor    Intel® Core™ i7-7700 CPU @ 3.60GHz   3.60 GHz
Installed RAM    16.0 GB
System type    64-bit operating system, x64-based processor

I'm doing setup of 3D print files. I have my slicer program open and a window with all of my files in it. I drag and drop the files into the slicer to get the prints set up. Every so often the computer hangs, and then my windows with my files are closed. All of my icons on my taskbar disappear for a few seconds and then reappear, and I can open the window for the back up again after a few minutes. But this keeps happening and it's interfering with my business, it takes forever to get these print jobs setup sometimes.

Any suggestions why this is happening? I haven't added any new software or hardware recently, This PC is about 2-3 years old I believe. Any other info / specs you might need just LMK

 

Thanks



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#2 Pkshadow

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Posted 23 January 2024 - 06:14 PM

Hi, please follow the posting instructions : https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-vista-through-to-11/

 

Or the answer is after doing a clean install the 1st thing you did not go to your Motherboard Support Page or Branded System Support Page (HP/Dell/Lenovo) and install the Chipset Drivers on the unknown make/model of the system or install the Sata Drivers next. and so forth to the lesser sound card drivers.


Edited by Pkshadow, 23 January 2024 - 06:15 PM.

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www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
 

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#3 Pkshadow

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Posted 23 January 2024 - 06:24 PM

Can try : from a DOS Command Prompt from START | type cmd.exe into the start search box | RIGHT-click on cmd.exe | select "Run as Administrator" then Copy/Paste --> :
DISM /Online /Cleanup-Image /RestoreHealth command then Enter     if it finds problems then reboot. (Completed Successfully : means reboot)
Then
After : please Open another Admin Command Prompt and please run Copy/Paste --> SFC /SCANNOW into the Dos window or Powershell and Enter.  Reboot after.


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
 

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#4 ubuysa

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Posted 24 January 2024 - 03:25 AM

What you describe sounds like a crash to the desktop for the slicer app rather than a full system crash or BSOD. Because of this, in addition to following the BSOD Posting Instructions as advised above, also navigate to the folder C:\Windows\LiveKernelReports. You'll probably find several sub-folders under there, look through all sub-folders and upload to a cloud service any dump files (.dmp) that you find.

 

The C:\Windows\LiveKernelReports folder is where Windows writes live dumps that it's taken when there is a serious problem which was recovered - typically by crashing the offending application. This commonly happens with the graphics card and driver - the Windows Timeout Detection and Recovery (TDR) feature will crash a running app if it needs to reset the graphics card or driver due to a graphics hang. There is a high probability that this may be the root cause of your problem since you're working with graphically intensive 3D files. I suggest that in the very first instance you check the following...

  • Check that you graphics card driver is at the latest version and if not, install the latest version.
  • Check that your printer driver is at the latest version and update that if not.

How is your printer attached? Is it wireless, USB, or some other connection?

 

We will be able to over more targeted advice once we see the SysnativeFileCollectionApp output AND the dumps from C:\Windows\LiveKernelReports.


Edited by ubuysa, 24 January 2024 - 03:26 AM.


#5 starwarsgeek

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Posted 24 January 2024 - 09:33 AM

Hi, please follow the posting instructions : https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-vista-through-to-11/

 

Or the answer is after doing a clean install the 1st thing you did not go to your Motherboard Support Page or Branded System Support Page (HP/Dell/Lenovo) and install the Chipset Drivers on the unknown make/model of the system or install the Sata Drivers next. and so forth to the lesser sound card drivers.

OK I don't have the BSOD so I didn't know I had to follow those directions. Here's the output

Attached Files


Edited by starwarsgeek, 24 January 2024 - 09:34 AM.


#6 starwarsgeek

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Posted 24 January 2024 - 09:36 AM

What you describe sounds like a crash to the desktop for the slicer app rather than a full system crash or BSOD. Because of this, in addition to following the BSOD Posting Instructions as advised above, also navigate to the folder C:\Windows\LiveKernelReports. You'll probably find several sub-folders under there, look through all sub-folders and upload to a cloud service any dump files (.dmp) that you find.

 

The C:\Windows\LiveKernelReports folder is where Windows writes live dumps that it's taken when there is a serious problem which was recovered - typically by crashing the offending application. This commonly happens with the graphics card and driver - the Windows Timeout Detection and Recovery (TDR) feature will crash a running app if it needs to reset the graphics card or driver due to a graphics hang. There is a high probability that this may be the root cause of your problem since you're working with graphically intensive 3D files. I suggest that in the very first instance you check the following...

  • Check that you graphics card driver is at the latest version and if not, install the latest version.
  • Check that your printer driver is at the latest version and update that if not.

How is your printer attached? Is it wireless, USB, or some other connection?

 

We will be able to over more targeted advice once we see the SysnativeFileCollectionApp output AND the dumps from C:\Windows\LiveKernelReports.

I don't think the slicer is the problem, as the windows crash even when I'm not using the slicer, that's just when I'm working with windows and it happens the most. But just last night when I was trying to copy files from one directory to another the slicer was closed and I still have the same problems. Both windows closed / crashed and i couldn't open any other windows on my PC for about a minute

 

LiveKernalReports folder is empty?


Edited by starwarsgeek, 24 January 2024 - 09:37 AM.


#7 ubuysa

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Posted 24 January 2024 - 02:34 PM

Thanks for uploading the data. That LiveKernelReports is empty is good news, it means there have been no crashes that Windows needed to recover. You've also had no BSODs either, which is also good news.

 

The only system-related problem that I can find in your uploaded data is a possible issue with your system drive. There are a couple of these errors in your System log...

Log Name:      System
Source:        Ntfs
Date:          22/01/2024 03:38:41
Event ID:      55
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Office
Description:
A corruption was discovered in the file system structure on volume Windows.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

I suggest that you backup everything on that drive - just as a precaution because the tool I'm going to suggest you use has a very small possibility of data loss. Once you have a backup saved, open a command prompt and navigate to the C: drive. Then enter the command chkdsk /f /r /x and press Enter. The chkdsk tool will check your system HDD for errors and correct any that it's able to fix. Post a screenshot of the last page of the chkdsk output. Note: You will have to reboot once chkdsk has completed because the /x switch closes all open handles to the drive.

 

I can see several system crash errors in the System log but nothing to explain what caused them.

 

In your Application log there are a sizeable number of application error messages for components to the Qt cross-platform GUI development product...

Log Name:      Application
Source:        Application Error
Date:          23/01/2024 00:22:48
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Office
Description:
Faulting application name: explorer.exe, version: 10.0.19041.3758, time stamp: 0xbf79d152
Faulting module name: qwindows.dll, version: 5.15.1.0, time stamp: 0x5f506ce1
Exception code: 0xc0000005
Fault offset: 0x00000000000111b0
Faulting process ID: 0x3638
Faulting application start time: 0x01da4b28c028a508
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Program Files\ChiTuBox64 1.9.0\platforms\qwindows.dll
Report ID: 048db38f-c757-4cfa-94c5-b22803e5b15b
Faulting package full name:
Faulting package-relative application ID:


Log Name:      Application
Source:        Application Error
Date:          24/01/2024 05:08:10
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Office
Description:
Faulting application name: explorer.exe, version: 10.0.19041.3758, time stamp: 0xbf79d152
Faulting module name: Qt5Core.dll, version: 5.15.1.0, time stamp: 0x5f506b86
Exception code: 0xc0000005
Fault offset: 0x000000000000e2b0
Faulting process ID: 0x3298
Faulting application start time: 0x01da4e6c6a858aad
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Program Files\ChiTuBox64 1.9.0\Qt5Core.dll
Report ID: e711a4be-45d7-4e18-9256-6f6804441b85
Faulting package full name:
Faulting package-relative application ID:


Log Name:      Application
Source:        Application Error
Date:          16/01/2024 20:45:19
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Office
Description:
Faulting application name: explorer.exe, version: 10.0.19041.3758, time stamp: 0xbf79d152
Faulting module name: CHITUBOX_Thumbnail.dll, version: 1.0.0.1, time stamp: 0x60f517fc
Exception code: 0xc0000005
Fault offset: 0x0000000000009943
Faulting process ID: 0x35d4
Faulting application start time: 0x01da48aa3019dfb6
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Program Files\ChiTuBox64 1.9.0\CHITUBOX_Thumbnail.dll
Report ID: fa57f26c-8366-432f-a2ff-c10f606790ce
Faulting package full name:
Faulting package-relative application ID:

The CHITUBOX_Thumbnail.dll, Qt5Core.dll, and qwindows.dll are all part of the Qt platform. I suspect that the Qt platform has been installed by another product you have installed, possibly your 3D Slicer product? These errors may well be the cause of the app crashes that you're seeing. I would suggest that you contact the 3D Slicer vendor and ask about their use of Qt and ask about these errors. It does look to me as those these crashes are more likely to be application related.

 

Finally, you appear to have McAfee security installed, I can see two McAfee services running. There are a few errors for McAfee in your System log...

Log Name:      System
Source:        Service Control Manager
Date:          03/01/2024 16:40:31
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Office
Description:
The McAfee Proxy Service service failed to start due to the following error:
The system cannot find the file specified.

All third-party security products cause BSODs now and again on a great many systems and McAfee is no exception. There is no evidence at all that McAfee has caused any problems but it would appear from the above that it's not completely happy. If you really must run McAfee then I would look for an update to the product, but you might also want to consider uninstalling it (using the vendor-provided uninstall tool).

 

Let us know what the chkdsk /f /r /x command produces.


Edited by ubuysa, 24 January 2024 - 02:44 PM.


#8 starwarsgeek

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Posted 26 January 2024 - 06:01 PM

Thanks for all of that info. Unfortunately I don't have any way to back up my HD at this time. So I'll have to figure out a way to get another HD to use for a backup before I do all of that. But I'll see what I can figure out.

Thanks for your help!






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