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PLEASE give your Windows 10 Version and Build Numbers when requesting assistance


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#1 britechguy

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Posted 04 January 2019 - 10:01 AM

As so frequently happens in the era of Windows As A Service, we're in another period where a huge number of Windows 10 users are on one version (1803) while another huge number is on another (1809).   Regardless of the specifics of the version transitions, there can also be issues related to what dot number you're on within a given version and build.

 

You can get your Version and Build numbers by:

  1. Hitting the Windows Key.
  2. Immediately typing winver.
  3. Hitting Enter.

You should then be presented with a dialog very similar to this one:

 

winver_dialog.jpg 

 

It's the information on the second line, starting with the word "Version," that's really necessary to ensure the advice you receive will be as accurate as possible.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Pro, 64-Bit 
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#2 Rocky Bennett

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Posted 04 January 2019 - 11:54 AM

Great idea Brian. That is a piece of information that we inevitably ask for any way, so if any body needs assistance it is wise to just include it at the beginning.

 

Right now I am running Windows 10 Pro, version 1809, build 18309.1000.


Edited by Rocky Bennett, 04 January 2019 - 12:04 PM.

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#3 Mason21

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Posted 04 January 2019 - 01:41 PM

Still on 1803... 17134.472. Only updates I have been getting are for Windows defender. I have my settings set to "fast" and still have not got the update. I don't think updating with media creation tool is a smart move, personally, with this update, so I will leave it the way it is. 


Edited by Mason21, 04 January 2019 - 01:46 PM.


#4 alanchippy

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Posted 04 January 2019 - 01:46 PM

I updated 10 machines using the creation tool and had no problems and some of these machines are 10 years old.



#5 britechguy

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Posted 04 January 2019 - 01:47 PM

Gentlemen,

 

         First, I thank you for your observations.

 

         Second, and this is not a criticism, I don't mean for this topic to become a repository of every individual's current Version and Build.  I had believed the "when requesting assistance" bit made it clear that his is about offering same when someone posts asking for any kind of help.

 

          It is often close to impossible to give a precise and correct answer when a given feature update has changed something, like Settings, from earlier versions.  There is also the odd occasion where, ten posts in, it comes to light that someone is still doing something like running version 1607 (and the specific number will change as time goes on) that has long officially been out of support.

 

           It's really important that potential assistants know what Version and Build of Windows 10 is under discussion when assistance is sought out.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Pro, 64-Bit 
    A lot of what appears to be progress is just so much technological rococo.
            ~ Bill Gray





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