Thank you, here is the info you requested:
Speccy Snapshot URL: https://speccy.piriform.com/results/wiBvG5gqxXD8WPSQcAHeFIA
MiniToolBox by Farbar Version: 13-05-2022
Ran by mike (administrator) on 27-02-2024 at 11:27:40
Running from "C:\Users\mike\Downloads"
Microsoft Windows 10 Pro (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (02/26/2024 02:50:08 PM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'
Error: (02/26/2024 02:50:08 PM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=C:\Quickbooks 2021 Ent\PPG-modified.QBW;ENG=QB_data_engine_31;DBN=8754c49e6b124a66b402cb7b7b72592b
Error: (02/26/2024 02:50:08 PM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
Connection Error:Invalid user ID or password
Error: (02/26/2024 02:50:08 PM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'
Error: (02/26/2024 02:50:08 PM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=C:\Quickbooks 2021 Ent\PPG-modified.QBW;ENG=QB_data_engine_31;DBN=197ee0ed78a34b00a822927ba6a5f53c
Error: (02/26/2024 02:50:08 PM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
Connection Error:Invalid user ID or password
Error: (02/25/2024 08:00:39 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on Current Projects (A:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
Error: (02/24/2024 12:52:07 PM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {e8f8e5ab-38ec-4ec0-b5d0-c18a551fd10a}
Error: (02/23/2024 10:42:57 AM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'
Error: (02/23/2024 10:42:57 AM) (Source: QuickBooks) (EventID: 4) (User: )
Description: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 21.0":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=C:\Quickbooks 2021 Ent\PPG-modified.QBW;ENG=QB_data_engine_31;DBN=8f611fc52a8e4e0083e7aac1b09c22d3
System errors:
=============
Error: (02/26/2024 04:38:44 PM) (Source: Microsoft-Windows-Kernel-Power) (EventID: 137) (User: )
Description: 4
Error: (02/26/2024 11:52:48 AM) (Source: Service Control Manager) (EventID: 7003) (User: )
Description: The NetMsmqActivator service depends on the following service: msmq. This service might not be installed.
Error: (02/25/2024 05:17:47 PM) (Source: Microsoft-Windows-Kernel-Power) (EventID: 137) (User: )
Description: 4
Error: (02/23/2024 01:10:01 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NMPJ99VJBWV-Microsoft.YourPhone.
Error: (02/22/2024 10:00:16 AM) (Source: Service Control Manager) (EventID: 7003) (User: )
Description: The NetMsmqActivator service depends on the following service: msmq. This service might not be installed.
Error: (02/21/2024 12:57:38 PM) (Source: Service Control Manager) (EventID: 7003) (User: )
Description: The NetMsmqActivator service depends on the following service: msmq. This service might not be installed.
Error: (02/21/2024 11:23:31 AM) (Source: Service Control Manager) (EventID: 7003) (User: )
Description: The NetMsmqActivator service depends on the following service: msmq. This service might not be installed.
Error: (02/21/2024 11:23:29 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 11:07:10 AM on 2/21/2024 was unexpected.
Error: (02/21/2024 11:06:53 AM) (Source: volmgr) (EventID: 46) (User: )
Description: Crash dump initialization failed!
Error: (02/19/2024 05:38:33 PM) (Source: Microsoft-Windows-Kernel-Power) (EventID: 137) (User: )
Description: 4
CodeIntegrity Errors:
====================
Date: 2024-02-27 10:51:45
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Common Files\Adobe\AdobeGCClient\HDPIM.dll that did not meet the Microsoft signing level requirements.
=========================== Installed Programs ============================
4K Video Downloader (HKLM\...\{05A64568-AC44-468A-AEC3-68B226BB9366}) (Version: 4.28.0.5600 - Open Media LLC) Hidden
4K Video Downloader (HKLM-x32\...\{59b7ab8a-bcd1-45ce-a82b-a50ee09d0b53}) (Version: 4.20.0.4740 - Open Media LLC)
7-Zip 19.00 (x64) (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
ABS PDF Install (HKLM-x32\...\{C42DD564-7DCD-4555-A7F3-15C0F46221D0}) (Version: 4.2.2 - Atlas Business Solutions, Inc.)
Advanced Intuit Password Recovery (HKLM-x32\...\{F6BD7E3A-46AC-45B0-94CA-1322B8F3D3E6}) (Version: 3.13.520.6935 - Elcomsoft Co. Ltd.)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 23.7.2 - Advanced Micro Devices, Inc.)
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
Auslogics Duplicate File Finder (HKLM-x32\...\{6845255F-15CC-4DD1-94D5-D38F370118B3}_is1) (Version: 10.0.0.3 - Auslogics Labs Pty Ltd)
CCleaner (HKLM\...\CCleaner) (Version: 6.20 - Piriform)
Debugmode FrameServer (HKLM\...\Debugmode FrameServer) (Version: - )
Dokan Library 1.5.0.3000 (x64) (HKLM\...\{65A3A964-3DC3-0105-0000-210531145800}) (Version: 1.5.0.3000 - Dokany Project)
Driver Easy 5.6.15 (HKLM\...\DriverEasy_is1) (Version: 5.6.15 - Easeware)
eMail Extractor 3.8.7 (HKLM\...\eMail Extractor_is1) (Version: - Max Programming LLC)
FedEx Automation Toolbox (HKLM-x32\...\{59263C7A-3D4E-406E-844F-A534E5DAA604}) (Version: 3.1.3.6 - FedEx Services)
Free Video Cutter Joiner V2023.3 (HKLM-x32\...\{D1E54E41-DC33-4434-94CA-E409AB1DB73A}}_is1) (Version: 2023.3 - DVDVideoMedia, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 122.0.6261.58 - Google LLC)
HappyOtterScripts for Vegas Pro (HKLM\...\HappyOtterScripts for Vegas Pro) (Version: 1.0.3.29 - The Happy Otter)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Java 8 Update 291 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180291F0}) (Version: 8.0.2910.10 - Oracle Corporation)
MediaInfo 19.09 (HKLM\...\MediaInfo) (Version: 19.09 - MediaArea.net)
MEmu (HKLM-x32\...\MEmu) (Version: 9.0.9.2 - Microvirt Software Technology Co. Ltd.)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Mp3tag v3.23 (HKLM\...\Mp3tag) (Version: 3.23 - Florian Heidenreich)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Nitro Pro (HKLM\...\{BBF925BE-2071-4F30-BA22-87B4E0B5B32D}) (Version: 13.15.1.282 - Nitro)
nLite 1.4.9.3 (HKLM-x32\...\nLite_is1) (Version: 1.4.9.3 - Dino Nuhagic (nuhi))
OpenDrive (HKLM\...\{5EF20F04-BA18-45D7-B46B-0CB12E807A0F}) (Version: 1.7.31.2 - OpenDrive, Inc.) Hidden
OpenDrive Drive for Windows (HKLM-x32\...\{e270f82a-61a9-434a-9f12-aa6018925fc4}) (Version: 1.7.31.2 - OpenDrive, Inc.)
OpenOffice 4.1.14 (HKLM-x32\...\{FADD87FD-83C7-40B4-9180-EA9371C1A348}) (Version: 4.114.9811 - Apache Software Foundation)
Overture 5 (HKLM\...\{13475D57-23CA-4DD6-AF69-ED0FB4F20A1E}) (Version: 5.6.1.2 - Sonic Scores)
OwnMyCopy version 2.2.86.1612 (HKLM-x32\...\{2782F10E-1272-47C7-8859-6136F2C68178}_is1) (Version: 2.2.86.1612 - OwnMyCopy.com)
Ozone Imager 2 (HKLM\...\Ozone Imager 2) (Version: 2.0.0 - iZotope, Inc.)
qBittorrent 4.3.7 (HKLM-x32\...\qBittorrent) (Version: 4.3.7 - The qBittorrent project)
QuickBooks (HKLM-x32\...\{06A9E630-DBA6-4D92-9DE7-A235AA6496C7}) (Version: 20.0.4017.807 - Intuit Inc.) Hidden
QuickBooks (HKLM-x32\...\{8FAA979A-67A1-4B58-8AA2-A93A13C7FBE2}) (Version: 31.0.4006.3103 - Intuit Inc.) Hidden
QuickBooks Enterprise Solutions 21.0 (HKLM-x32\...\{44CC6B45-692C-4050-8939-62290E84AC3A}) (Version: 31.0.4006.3103 - Intuit Inc.)
QuickBooks Pro 2010 (HKLM-x32\...\{0700E22B-A422-40A5-BD20-04BF618CA0F9}) (Version: 20.0.4017.807 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
Quicken 2009 (HKLM-x32\...\{ED2A3C11-3EA8-4380-B59C-F2C1832731B0}) (Version: 18.1.1.29 - Intuit)
QwikChord Editor (HKLM-x32\...\{535C3F59-7420-4C99-8364-E64CAABFCF77}) (Version: 3.4.2.3 - LRW Media)
Revo Uninstaller Pro 5.1.0 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 5.1.0 - VS Revo Group, Ltd.)
Riot - Radical Image Optimization Tool (HKLM-x32\...\Riot) (Version: - )
Shutter Encoder (64bit) (HKLM-x32\...\{AC8B2037-70E7-46C7-92B9-DC797E4F4674}_is1) (Version: 17.8 - Paul Pacifico)
Skype version 8.113 (HKLM-x32\...\Skype_is1) (Version: 8.113 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
tawk.to 2.2.0 (HKLM\...\193ec0b4-4da4-53a7-9fe1-d891ac8a7724) (Version: 2.2.0 - tawk.to)
TeamViewer (HKLM\...\TeamViewer) (Version: 15.37.3 - TeamViewer)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{7B63012A-4AC6-40C6-B6AF-B24A84359DD5}) (Version: 8.93.0.0 - Microsoft Corporation)
VEGAS Pro 17.0 (HKLM\...\{8D1A1F70-17CF-11EA-B7F7-00155D6302F2}) (Version: 17.0.387 - VEGAS)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.16 - VideoLAN)
WinMerge 2.16.30.0 x64 (HKLM\...\WinMerge_is1) (Version: 2.16.30.0 - Thingamahoochie Software)
Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-08-12] (Microsoft Corporation)
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2020-02-09] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2020-02-09] (Microsoft Corporation) [MS Ad]
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.214.0_x64__8wekyb3d8bbwe [2024-02-23] (Microsoft Corporation)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2023-06-19] (Microsoft Corporation)
Solitaire & Casual Games -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.19.1262.0_x64__8wekyb3d8bbwe [2024-02-01] (Microsoft Studios) [MS Ad]
Super-Fast Browser -> C:\Program Files\WindowsApps\First-Query.Super-FastBrowser_1.6.6.0_x64__pthwtxq7gdmdw [2020-08-12] (First-Query)
TradingView -> C:\Program Files\WindowsApps\TradingView.Desktop_2.4.0.4578_x64__n534cwy3pjxzj [2023-07-13] (TradingView, Inc.) [Startup Task]
WhatsApp -> C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2401.5.0_x64__cv1g1gvanyjgm [2024-02-01] (WhatsApp Inc.) [Startup Task]
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.929.550.401_neutral__8wekyb3d8bbwe [2023-09-29] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2023-02-24] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-03-31] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-03-31] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.851.1712.0_x64__8wekyb3d8bbwe [2023-06-09] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.882.2207.0_x64__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-30] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-30] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x64__8wekyb3d8bbwe [2024-02-16] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x86__8wekyb3d8bbwe [2024-02-16] (Microsoft Corporation)
========================= Devices: ================================
Name: Logitech Cordless Device
Description: Logitech Cordless Device
Class Guid:
Manufacturer:
Service:
Device ID: {A3535E08-EB26-49A9-8AE0-786ED1242812}\VID_046D&PID_C52B&REV_1211&MI_02&QID_4013&WI_01&CLASS_00000004\9&3A72BB19&0&01
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Name: Logitech Cordless Device
Description: Logitech Cordless Device
Class Guid:
Manufacturer:
Service:
Device ID: {A3535E08-EB26-49A9-8AE0-786ED1242812}\VID_046D&PID_C52B&REV_1211&MI_02\9&3A72BB19&0&00
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
========================= Memory info: ===================================
Percentage of memory in use: 27%
Total physical RAM: 24473.13 MB
Available physical RAM: 17746.66 MB
Total Virtual: 28057.13 MB
Available Virtual: 18195.13 MB
========================= Partitions: =====================================
1 Drive a: (Current Projects) (Fixed) (Total:931.51 GB) (Free:804.86 GB) NTFS
2 Drive c: () (Fixed) (Total:232.26 GB) (Free:91.79 GB) NTFS
3 Drive e: (EOS_DIGITAL) (Removable) (Total:59.45 GB) (Free:14.87 GB) exFAT
========================= Users: ========================================
User accounts for \\MIKE-OFFICE
Administrator DefaultAccount Guest
mike WDAGUtilityAccount
**** End of log ****
Edited by MDC208, 27 February 2024 - 07:31 PM.