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New Comp New Problems

Started by wicky , Feb 24 2024 01:06 PM

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33 replies to this topic

#1 wicky

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Posted 24 February 2024 - 01:06 PM

Just recently got this computer a couple of months ago, and it's already having issues. It kept eating one of my folders until I quit adding it, and now it won't let me change my wallpaper picture.

Device name DESKTOP-GH8MAVE

Processor Intel® Core™ i7-4790 CPU @ 3.60GHz 3.60 GHz

Installed RAM 32.0 GB

Device ID 916E48F3-D3DB-4938-A6AC-5C766050D5C7

Product ID 00330-50000-00000-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro

Version 22H2

Installed on ‎9/‎8/‎2023

OS build 19045.4046

Experience Windows Feature Experience Pack 1000.19053.1000.0

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#2 cryptodan

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Posted 24 February 2024 - 01:22 PM

Download and install min-toolbox from here: https://www.bleepingcomputer.com/download/minitoolbox/

With the following:

Last 10 error messages from the logs
Installed Application
Problematic Devices
List users and partitions

US Navy Veteran from 2002 to 2006

Masters in Computer and Digital Forensics Expert - Stevenson University Alumni 2015

Arch Desktop - https://termbin.com/epij

Arch Laptop - https://www.termbin.com/dnwk

Ubuntu Server - https://termbin.com/zvra

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#3 Allan

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Posted 24 February 2024 - 01:33 PM

1) What folder, where was it located, and define "eating my folder" (cute doesn't help us help you ;) )?

2) How are you trying to change the wallpaper and exactly what happens?

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#4 MoxieMomma

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Posted 24 February 2024 - 02:26 PM

Hi:

It might be "new to you", but it's definitely not new.
The 4th-gen CPU you mention is ~10 years old.
Presumably, you know this?

But please reply with the information requested by the other helpers, so that we can better assist you.

Thanks

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#5 h_b_s

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Posted 24 February 2024 - 03:11 PM

What the others said... but adding that being unable to change the wallpaper is a classic symptom of an unlicensed/unregistered/bootleg copy of Windows which can have implications for the rest of the system such as ignoring settings changes or losing stuff.

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#6 MoxieMomma

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Posted 24 February 2024 - 03:20 PM

What the others said... but adding that being unable to change the wallpaper is a classic symptom of an unlicensed/unregistered/bootleg copy of Windows which can have implications for the rest of the system such as ignoring settings changes or losing stuff.

Good catch.

@wicky, please do this:

From an elevated command prompt*, type the following command:

slmgr.vbs /dlv

Then, please post a screenshot of the result.

Thanks

*elevated command prompt:
https://www.tenforums.com/tutorials/2790-open-elevated-command-prompt-windows-10-a.html

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#7 wicky

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Posted 24 February 2024 - 04:21 PM

Okay, did the Command Prompt, and have attached the screenshot.

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#8 cryptodan

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Posted 24 February 2024 - 04:31 PM

No screenshot

US Navy Veteran from 2002 to 2006

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Arch Desktop - https://termbin.com/epij

Arch Laptop - https://www.termbin.com/dnwk

Ubuntu Server - https://termbin.com/zvra

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#9 Pkshadow

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Posted 24 February 2024 - 04:39 PM

Posting attachments is a 3 step process : https://www.bleepingcomputer.com/forums/t/698076/attaching-files-to-posts-on-bleepingcomputer/#entry4791802

Incomplete instructions on posting the MTB Report. It is to be posted as text in a reply and not as a attachment.

" mosquitoes really wake up everyday and choose violence " — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html

I-7 ASUS ROG Rampage II Extreme / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

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#10 Pkshadow

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Posted 24 February 2024 - 04:42 PM

Further to the above without including a Speccy Report it is more or less pointless and incomplete request (IMHO): Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

Edited by Pkshadow, 24 February 2024 - 05:02 PM.

" mosquitoes really wake up everyday and choose violence " — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html

I-7 ASUS ROG Rampage II Extreme / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

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#11 wicky

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Posted 24 February 2024 - 06:57 PM

http://speccy.piriform.com/results/RNRnB3AVHKk0hbBRNNYwgeM

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#12 wicky

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Posted 24 February 2024 - 06:59 PM

No screenshot

Sorry, I thought I had it done.

Attached Files

Command prompt.jpg 105.37KB 0 downloads

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#13 MoxieMomma

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Posted 24 February 2024 - 07:59 PM

No screenshot
Sorry, I thought I had it done.

Sorry. That did not work because of a typo on my part.

Either try again using the correct command from the elevated command prompt: slrmgr /dlv

Or follow the Windows 10 instructions here:

https://support.microsoft.com/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227#WindowsVersion=Windows_10

Post back with a screenshot of the results.

ALSO: Please answer @Allan's questions here:
https://www.bleepingcomputer.com/forums/t/794859/new-comp-new-problems/#entry5618302

Thank you

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#14 wicky

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Posted 25 February 2024 - 12:14 PM

1) What folder, where was it located, and define "eating my folder" (cute doesn't help us help you ;) )?

2) How are you trying to change the wallpaper and exactly what happens?

Sorry, I didn't see this. Okay, so I created a folder on my usb drive e, and labeled it "Books" so I could have all my ebooks in one place. A few hours later, that folder and all it's contents were gone. Did several searches, and came up with nothing. As far as the computer is concerned, that folder does not exist.

For the wallpaper, I right click on the desktop, select 'Personalize' and then attempt to change the picture. I select a new picture, and nothing happens. The desk top stays the same, unless I choose solid color as the background. Right now, I've got a daily wallpaper that comes from Bing. That one works.