Hi:
We need more information in order to better assist you.
For Speccy and MiniToolBox, we need the following, please.
FIRST:
1. Please download, install and run the Free version of Speccy from here:
https://www.ccleaner.com/speccy.
2. Then, go to File > Publish Snapshot
3. Click YES > Copy to Clipboard
4. Then please post the LINK to the report by pasting it into your next reply.
NEXT:
1. Please download and install MiniToolBox from here:
https://www.bleepingcomputer.com/download/minitoolbox/
2. Place a checkmark in the following boxes:
List Last 10 Event Viewer Errors
List Installed Programs
List Problematic Devices
List Users, Partitions and Memory size
3. Click “GO”
4. Please post the text results here by pasting them in your next reply in this thread.
Thanks