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Problem with FB


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#1 fred93

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Posted 20 February 2024 - 02:14 PM

I don't know if this is the right place to post this, but here I go.

 

I am on FB a lot. Right now I am trying to sell some items on FB Market Place.

 

Everything has been doing okay until the other day then I was texting a buyer and I went to add a photo. I wrote the text like I always did and then I went to attach the photo. It looked like it was doing okay but when I clicked on the photo that I wanted to attach, it did not show up on the messenger.  

 

I played around on the FB messenger and found out that if I attached the photo first and then did the text, it worked fine.

 

I have a backup PC and I tried the messenger on it, and it worked fine.

 

I'd really like to get it back to normal if I can.

 

Please help!


Edited by hamluis, 20 February 2024 - 02:34 PM.
Moved from W10 Discuss to Internet Apps - Hamluis.


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#2 fred93

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Posted 22 February 2024 - 07:30 PM

Update----The other day I turned on my PC and I could not get to Google. The icon that is on the taskbar would do nothing when I clicked on it. So I tried the icon on the desktop--same thing. I then tried the icon on Start list and nothing. 

 

I finally decided to run a full Virus Scan on Windows Defender--that said there was no problems.

 

So I tried reinstalling Google Chrome. That worked but not as good as I feel it should be. More on that later!



#3 cryptodan

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Posted 22 February 2024 - 08:27 PM

Download and install min-toolbox from here: https://www.bleepingcomputer.com/download/minitoolbox/
 
minitoolbox.png
 
With the following:
 
Last 10 error messages from the logs
Installed Application
Problematic Devices 
List users and partitions

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#4 fred93

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Posted 23 February 2024 - 11:29 AM

Download and install min-toolbox from here: https://www.bleepingcomputer.com/download/minitoolbox/
 
minitoolbox.png
 
With the following:
 
Last 10 error messages from the logs
Installed Application
Problematic Devices 
List users and partitions

Thanks for the reply--I will check out what you posted and I will reply. But first I would like to give you a update. Like I said in post #2 I did a recovery and things seem to be working okay. However, what I did not know was that now when I open my PC it opens with Edge instead of Chrome. I have always used Chrome and that is what I want when my PC opens. I looked in "settings" and it looked like Google Chrome was the default app --so why does Edge open instead of Google?? After I just finished this post my PC froze & I had to pull the plug to get it back opened.


Edited by fred93, 23 February 2024 - 12:07 PM.


#5 fred93

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Posted 23 February 2024 - 12:16 PM

Okay-I think that I did it correctly.

 

This is what came up:

MiniToolBox by Farbar  Version: 13-05-2022
Ran by FRED (administrator) on 23-02-2024 at 12:14:06
Running from "C:\Users\FRED\Downloads"
Microsoft Windows 10 Pro  (X64)
Model:  Manufacturer: 
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= Devices: ================================
 
 
**** End of log ****


#6 cryptodan

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Posted 23 February 2024 - 01:26 PM

You didnt run it with the options that I wanted.  Please rerun it.  


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#7 fred93

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Posted 23 February 2024 - 01:46 PM

You didnt run it with the options that I wanted.  Please rerun it.  

Sorry--I didn't know which one you wanted. Can you check the ones you want?



#8 cryptodan

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Posted 23 February 2024 - 02:04 PM

The options are below the image.


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#9 fred93

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Posted 23 February 2024 - 03:45 PM

Okay does this work? 

 

 

MiniToolBox by Farbar  Version: 13-05-2022
Ran by FRED (administrator) on 23-02-2024 at 15:42:19
Running from "C:\Users\FRED\Downloads"
Microsoft Windows 10 Pro  (X64)
Model:  Manufacturer: 
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/23/2024 02:47:55 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on (C:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (02/23/2024 02:31:40 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on System Reserved (G:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (02/23/2024 01:17:59 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on (C:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (02/23/2024 12:20:34 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on System Reserved (G:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (02/23/2024 11:34:18 AM) (Source: Windows Search Service) (EventID: 3100) (User: )
Description: Unable to initialize the filter host process. Terminating.
 
Details:
This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)
 
Error: (02/23/2024 11:28:10 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: MsMpEng.exe, version: 4.18.23110.3, time stamp: 0x0bf37d63
Faulting module name: ntdll.dll, version: 10.0.19041.3636, time stamp: 0x9b64aa6f
Exception code: 0xc0000374
Fault offset: 0x00000000000ff349
Faulting process id: 0x1084
Faulting application start time: 0x01da6544622d2f36
Faulting application path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23110.3-0\MsMpEng.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: eac93e15-70d0-4818-89e5-d5d85f4cbe2f
Faulting package full name: 
Faulting package-relative application ID:
 
Error: (02/23/2024 11:27:04 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: svchost.exe_RpcSs, version: 10.0.19041.3636, time stamp: 0x122dc5a3
Faulting module name: rpcss.dll, version: 10.0.19041.3636, time stamp: 0xb58f8113
Exception code: 0xc0000005
Fault offset: 0x0000000000015e47
Faulting process id: 0x1f4
Faulting application start time: 0x01da65444feddac4
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: c:\windows\system32\rpcss.dll
Report Id: b4a79aa2-2acc-49d9-94a3-3969a34b666f
Faulting package full name: 
Faulting package-relative application ID:
 
Error: (02/22/2024 08:31:41 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on System Reserved (G:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (02/22/2024 07:02:34 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on System Reserved (G:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (02/22/2024 04:59:12 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15656
 
 
System errors:
=============
Error: (02/23/2024 01:50:31 PM) (Source: DCOM) (EventID: 10010) (User: FREDMAIN-PC2)
Description: Event-ID 10010
 
Error: (02/23/2024 12:00:15 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: The Intel® Management & Security Application User Notification Service service hung on starting.
 
Error: (02/23/2024 11:52:08 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010
 
Error: (02/23/2024 11:51:11 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The GoogleUpdater InternalService 123.0.6288.0 (GoogleUpdaterInternalService123.0.6288.0) service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (02/23/2024 11:51:11 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (45000 milliseconds) while waiting for the GoogleUpdater InternalService 123.0.6288.0 (GoogleUpdaterInternalService123.0.6288.0) service to connect.
 
Error: (02/23/2024 11:51:01 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (02/23/2024 11:51:01 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The NetTcpPortSharing service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (02/23/2024 11:51:01 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (45000 milliseconds) while waiting for the NetTcpPortSharing service to connect.
 
Error: (02/23/2024 11:51:01 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The BcmBtRSupport service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (02/23/2024 11:51:01 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (45000 milliseconds) while waiting for the BcmBtRSupport service to connect.
 
 
Windows Defender:
================
Date: 2024-02-22 14:32:02
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2024-02-22 12:59:02
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2024-02-21 12:07:07
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2024-02-20 12:20:42
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2024-02-19 11:45:04
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:
 
Date: 2024-02-21 23:29:12
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.405.404.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.24010.10
Error code: 0x80070102
Error description: The wait operation timed out. 
 
Date: 2024-02-21 23:07:44
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80070003
Error description: The system cannot find the path specified. 
Security intelligence Version: 0.0.0.0;0.0.0.0
Engine Version: 0.0.0.0
 
Date: 2023-12-04 13:32:23
Description: 
Microsoft Defender Antivirus engine has been terminated due to an unexpected error.
Failure Type: Crash
Exception code: 0xc0000005
Resource: file:C:\Windows\System32\drivers\e1i65x64.sys
Engine Code: 16445
 
Date: 2023-11-27 13:14:12
Description: 
Microsoft Defender Antivirus engine has been terminated due to an unexpected error.
Failure Type: Crash
Exception code: 0xc0000005
Resource: file:C:\Windows\System32\drivers\e1i65x64.sys
Engine Code: 16445
 
CodeIntegrity Errors:
====================
Date: 2024-02-23 14:36:19
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume5\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
 
Date: 2024-02-23 14:36:19
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume5\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
 
Date: 2024-02-23 14:36:19
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume5\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.
 
Date: 2024-02-23 14:36:17
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume5\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.
 
Date: 2024-02-23 12:29:49
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume5\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
 
Date: 2024-02-23 12:29:49
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume5\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
 
Date: 2024-02-23 12:29:49
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume5\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
Advertising Center (HKLM-x32\...\{9F3523F8-DAD7-AE52-6DA7-45CDDDF33726}) (Version: 0.0.0.1 - Nero AG) Hidden
Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
Audacity 3.3.3 (HKLM-x32\...\Audacity_is1) (Version: 3.3.3 - Audacity Team)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Bonus Pack 2018 (HKLM-x32\...\{4E03CE4B-8698-41F9-97F8-E51BAD95A313}) (Version: 1.0.0.8 - Creative Home)
Brother MFL-Pro Suite MFC-J4710DW (HKLM-x32\...\{DD98C438-D769-4677-AA87-3481FA32D20C}) (Version: 2.0.0.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 6.21 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.22 - Piriform)
Download Navigator (HKLM-x32\...\{3A3A3B34-6EA2-4031-8580-D66D29533E89}) (Version: 3.4.0 - SEIKO EPSON CORPORATION)
Droid Transfer (HKLM-x32\...\{EB982E32-4ED5-4077-B648-257FE004F32F}) (Version: 1.62 - Wide Angle Software)
Epson Connect (HKLM-x32\...\{64BA551C-9AF6-495C-93F3-D1270E0045FC}) (Version:  - )
Epson Event Manager (HKLM-x32\...\{8ED43F7E-A8F6-4898-AF11-B6158F2EDF94}) (Version: 2.50.0000 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.31.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-7520 Series Printer Uninstall (HKLM\...\EPSON WF-7520 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4j - SEIKO EPSON CORPORATION)
FlipAlbum 5.5 Suite (HKLM-x32\...\{A6B73DD7-D279-49AE-B99A-FA9AF6045734}) (Version: 5.5.0.157 - E-Book Systems)
FlipViewer 2.2.5 (HKLM-x32\...\FlipViewer) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 122.0.6261.69 - Google LLC)
Google Drive (HKLM\...\{6BBAE539-2232-434A-A4E5-9A33560C6283}) (Version: 86.0.9.0 - Google LLC)
Google Earth Pro (HKLM\...\{3D4E3A7F-9855-4098-9A6E-B7FBF4E79DF1}) (Version: 7.3.6.9750 - Google)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hallmark Card Studio 2017 Deluxe (HKLM-x32\...\{EA4F7D75-C9E5-4349-AA68-ABF0FEEA90EF}) (Version: 18.0.1.1 - Creative Home)
Hallmark Card Studio 2018 Deluxe (HKLM-x32\...\{6A5E49ED-49CD-470D-BF5F-44CF84B54C35}) (Version: 19.0.1.1 - Creative Home)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Network Connections 14.8.43.0 (HKLM\...\PROSetDX) (Version: 14.8.43.0 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2361 - Intel Corporation)
Jasc Paint Shop Pro 8 (HKLM-x32\...\{81A34902-9D0B-4920-A25C-4CDC5D14B328}) (Version: 8.10.0000 - Jasc Software Inc)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LAME v3.98.3 for Audacity (HKLM-x32\...\LAME for Audacity_is1) (Version:  - )
LG USB Modem driver (HKLM-x32\...\{C3ABE126-2BB2-4246-BFE1-6797679B3579}) (Version:  - )
Macrium Reflect Free Edition (HKLM\...\{8E0D2C1A-C209-4E34-B31A-89F4471D47CB}) (Version: 7.3.6391 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 7.3 - Paramount Software (UK) Ltd.)
Media Player Codec Pack 3.9.6 (HKLM-x32\...\Media Player - Codec Pack) (Version:  - Media Player Codec Pack)
Menu Templates - Starter Kit (HKLM-x32\...\{B78120A0-CF84-4366-A393-4D0A59BC546C}) (Version: 9.4.2.0 - Nero AG) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.5603.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50918.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 x64 ENU (HKLM\...\{8424B163-D1E0-48B7-88A2-C7A61767B3D7}) (Version: 4.0.8482.1 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Templates - Starter Kit (HKLM-x32\...\{E498385E-1C51-459A-B45F-1721E37AA1A0}) (Version: 9.4.2.0 - Nero AG) Hidden
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 123.0 (x64 en-US)) (Version: 123.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 85.0.2 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
NetObjects Fusion 2015 (HKLM-x32\...\{49274208-0C0E-437F-BA26-4C3322C67AF6}) (Version: 15.0 - NetObjects)
NetObjects Fusion 8 (HKLM-x32\...\{41DD20A7-CD1D-46A1-A836-637E119DC1A8}) (Version: 8 - )
Nuance PaperPort 12 (HKLM-x32\...\{88B5FBDC-967D-4B1F-B291-39284AE12201}) (Version: 12.1.0005 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.5603.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.5603.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.5603.1000 - Microsoft Corporation) Hidden
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0000 - Nuance Communications, Inc.)
Print Artist Scrapbooks and More (HKLM-x32\...\{16FE986C-A70B-42F4-B627-6F3F8460D9BE}) (Version: 25.0.0.10 - Nova Development)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
RealFA$T® Forms for North Carolina (HKLM-x32\...\{AA7D3354-2F37-4153-8500-CDC665E01CBB}) (Version: 6 - )
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.370.125 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5964 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
SeaTools for Windows 1.4.0.7 (HKLM-x32\...\SeaTools for Windows) (Version: 1.4.0.7 - Seagate Technology)
Shockwave (HKLM-x32\...\Shockwave) (Version:  - )
Smart Label Printer 7.1.1 R2 (HKLM-x32\...\{A9C7B9CE-229D-40DF-8152-20DC2971AB30}) (Version: 7.1.0437 - Seiko Instruments Inc.)
Solitaire and Chess (HKLM-x32\...\Solitaire and Chess) (Version:  - On Hand Software)
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.6 - Sophos Limited)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab for Intel (HKLM-x32\...\{E2D488C1-082F-43AD-889D-8EA54A280910}) (Version: 4.3.16.0 - Husdawg, LLC)
Televzr (HKLM-x32\...\{1BAFF818-ED4E-40BC-B5D7-2BD1F00E14DD}_is1) (Version: 1.4.8.0 - )
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{7B63012A-4AC6-40C6-B6AF-B24A84359DD5}) (Version: 8.93.0.0 - Microsoft Corporation)
VCRT for DirectPass x64 (HKLM\...\{92124FFB-5113-4D64-A6BA-7D6D362A6265}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
VCRT for DirectPass x64 (HKLM\...\{E9EC941D-16E5-46FD-AB44-928ED7839CCC}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
VCRT for DirectPass x86 (HKLM-x32\...\{44334193-827E-47B4-AB2A-E49F2A102E21}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
VCRT for DirectPass x86 (HKLM-x32\...\{FD45B178-B1C1-4D2A-B8C8-CD7B4F687F1C}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 3.0.20 - VideoLAN)
VSDC Free Video Editor version 8.3.7.506 (HKLM\...\VSDC Free Video Editor_is1) (Version: 8.3.7.506 - Flash-Integro LLC)
WD Backup (HKLM-x32\...\{A351224F-533A-4EED-89F4-0BF3417FD31D}) (Version:  - ArcSoft)
WD Diagnostics (HKLM-x32\...\{0AB76F69-E761-4CFA-B9B0-A1906B4E9E4B}) (Version: 1.07.0000 - Western Digital Technologies)
WD Firewire HID Driver (HKLM-x32\...\{FD6C6B7F-5696-48C5-A601-2EE9E50C3D46}) (Version: 1.04.0001 - Western Digital Technologies)
Windows Driver Package - Broadcom Corporation (bcbtums) Bluetooth  (03/16/2012 6.5.1.2600) (HKLM\...\6A044848DB955BAB41313E7878DE4E2C68715F24) (Version: 03/16/2012 6.5.1.2600 - Broadcom Corporation)
Windows Driver Package - Broadcom Corporation Bluetooth  (03/16/2012 6.5.1.2600) (HKLM\...\524FB58AAB1C34915E5DAE6F9A7ABD1AA8C96614) (Version: 03/16/2012 6.5.1.2600 - Broadcom Corporation)
Windows Driver Package - Broadcom Corporation Bluetooth  (03/16/2012 6.5.1.2600) (HKLM\...\73EBF284DDB186EC3E526FEE77E2325097703596) (Version: 03/16/2012 6.5.1.2600 - Broadcom Corporation)
Windows Driver Package - Broadcom Corporation Bluetooth  (03/16/2012 6.5.1.2600) (HKLM\...\765E3A42F1EB7BB642F073A20918B588DC4D1193) (Version: 03/16/2012 6.5.1.2600 - Broadcom Corporation)
Windows Driver Package - Broadcom HIDClass  (09/11/2009 6.3.0.1500) (HKLM\...\3366905E6EFF86120E12E2DB3F8F2EDC3B7F5003) (Version: 09/11/2009 6.3.0.1500 - Broadcom)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
WOT for Internet Explorer (HKLM-x32\...\{F99520C7-7EE6-472E-8DD8-E60003A9292F}) (Version: 10.8.30.0 - WOT Services Oy)
WOT Services (HKLM-x32\...\{E4257ACA-7D3B-4FBA-8A37-E1F4699E91C7}) (Version: 1.00.0000 - WOT Services)
zipForm6 (HKLM-x32\...\zipForm6) (Version: 1.0.0.0 - )
 
Packages:
=========
Any DVD -> C:\Program Files\WindowsApps\15191PeakPlayer.50533F9B98293_3.3.4.0_x64__y5c4dfz5b21fm [2024-02-21] (Any DVD & Office App)
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
iTunes -> C:\Program Files\WindowsApps\AppleInc.iTunes_12131.3.2010.0_x64__nzyj5cx40ttqa [2024-02-21] (Apple Inc.) [Startup Task]
Microsoft Advertising SDK for JavaScript -> C:\Program Files\WindowsApps\Microsoft.Advertising.JavaScript_10.1805.2.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for JavaScript -> C:\Program Files\WindowsApps\Microsoft.Advertising.JavaScript_10.1805.2.0_x86__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation) [MS Ad]
Photos Add-on -> C:\Program Files\WindowsApps\Microsoft.Windows.Photos.DLC.Main_2021.39122.10110.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
Solitaire & Casual Games -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.19.1262.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Studios) [MS Ad]
Spider Solitaire Collection Free -> C:\Program Files\WindowsApps\TREECARDGAMES.SPIDERSOLITAIRECOLLECTIONFREE_5.3.2.0_x64__n666hb6ddc5jp [2024-02-21] (TreeCardGames)
Twitter -> C:\Program Files\WindowsApps\9E2F88E3.TWITTER_7.0.1.0_neutral__wgeqdkkx372wm [2024-02-21] (Twitter Inc.)
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.1003.2242.606_neutral__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.882.2207.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x86__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
WindowsDVDPlayer -> C:\Program Files\WindowsApps\Microsoft.WindowsDVDPlayer_3.6.13291.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 34%
Total physical RAM: 16181.31 MB
Available physical RAM: 10628.34 MB
Total Virtual: 32565.31 MB
Available Virtual: 27389.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.25 GB) (Free:223.68 GB) NTFS
4 Drive f: (PICTURES) (Fixed) (Total:465.66 GB) (Free:161.54 GB) NTFS
5 Drive g: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS
8 Drive j: () (Removable) (Total:1.86 GB) (Free:1.56 GB) FAT
13 Drive p: (SEAGATE 1-TB  in PC case) (Fixed) (Total:931.39 GB) (Free:293.74 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\FREDMAIN-PC2
 
Administrator            DefaultAccount           FRED                     
Guest                    WDAGUtilityAccount       
 
 
**** End of log ****

Edited by fred93, 23 February 2024 - 05:47 PM.


#10 cryptodan

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Posted 23 February 2024 - 04:06 PM

Are you using Firefox? If so I would try another browser like Chrome or Edge.

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#11 fred93

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Posted 23 February 2024 - 09:19 PM

I been using Google Chrome. I have been using it for years.

 

Did the report tell you any thing?

 

 

Why does Edge open up every time I turn on my PC?

 

Why can't I delete Edge?

 

Why does Edge open up every time I turn on my PC?


Edited by fred93, 23 February 2024 - 09:25 PM.


#12 cryptodan

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Posted 23 February 2024 - 10:26 PM

Do you have any extensions in in Chrome that could change the behavior, and have you tried clearing out your browser cache, and can you try edge?


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#13 fred93

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Posted 24 February 2024 - 09:46 PM

Do you have any extensions in in Chrome that could change the behavior, and have you tried clearing out your browser cache, and can you try edge?

Update. (see post #2) Since I did a RESTORE & a GOOGLE reinstall everything seems to be working okay at this point. Even the main problem that I had with FB is now okay. (see post #1)

 

The only problem I have right now is the whenever I turn on my PC, as soon as it boots up Microsoft Edge opens by its self. I tried to get it to stop doing that but I had not been successful.

 

Also, I need to find out how I can see my restore points on my PC. I have been looking for information about that but I have not found anything that works.



#14 Secret-Squirrel

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Posted 25 February 2024 - 03:32 AM

Fred, you haven't said what you've already tried to stop Edge opening at startup so you may already have tried the following:

 

  • Restart your computer properly by choosing RESTART from the power options.
  • Go into Task Manager's Startup section and disable Edge if it's listed there.
  • Open Edge's Settings -> System & Performance -> disable "Startup boost".

You can view your System Restore points via Control Panel -> View large icons (top right) -> Recovery -> Open System Restore -> "Choose a different restore point" -> "Next" button -> Show more restore points. That will display all restore points.



#15 fred93

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Posted 25 February 2024 - 07:34 PM

Fred, you haven't said what you've already tried to stop Edge opening at startup so you may already have tried the following:

 

  • Restart your computer properly by choosing RESTART from the power options.
  • Go into Task Manager's Startup section and disable Edge if it's listed there. Edge was already disabled.
  • Open Edge's Settings -> System & Performance -> disable "Startup boost". I found something called "WaveBrowser" and I disabled that. Now Edge does not open when I turn on my PC 

You can view your System Restore points via Control Panel -> View large icons (top right) -> Recovery -> Open System Restore -> "Choose a different restore point" -> "Next" button -> Show more restore points. That will display all restore points.  

Thanks for the info about Edge and System Restore Points! 


Edited by fred93, 25 February 2024 - 07:34 PM.





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