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update crashed Win10 and a question


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#1 ltdave

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Posted 16 January 2024 - 07:47 PM

i KNOW, i should have multiple back ups and a boot disk and a system image and all of that.  i dont know how to do all that and have it work in a relatively short period of time.  when ive tried to move/copy/paste files from one drive to another its taken HOURS to do

 

normally i just close my laptop when im done with it because ill be back to it in another couple of hours (web, photo editing, writing, shopping whatever).

i closed it sunday and came back to it about 4 hours later.  as i opened it back up, to use, there was a message on the blue screen (in regular text, not a pop up bubble/window like things were in the past) that said "attempting to repair" or something to that effect.  after waiting what seemed an inordinate amount of time, the message changed to "repair was unsuccessful" (or something similar).

there was nothing WRONG with the laptop prior to me closing it earlier so i presume there was an update that Win10 decided it needed to try and install and it crashed because of it.

 

i spent much time trying to at least get into the system to try and see what was going on but i had no luck.  this had happened about a week or two back and i was able to Restore the system to a previous date and i thought all was good.

 

i didnt have a LOT of stuff on the computer storage (only a 500g SSD) although i had a lot of 'convenience' stuff on that i didnt really want to lose.  i also had Office, Capture One (photo editing) and Lightroom Classic, and Photoshop.  with my daughter trying to help me from 4500 miles away on the phone, i ended up having to basically restore the laptop to factory settings.  i hope i didnt lose anything of vital importance but i did have to get my software back (except Office because I dont have any idea what my code might be, nor whether i got it from an MS download or if it was something i was able to purchase through work for $10)

 

well monday, my WIFEs laptop started acting up.  in the middle of a streamed show she paused it to get lunch together.  when she resumed, the video playback and audio was FUBARd.  and not much else really worked so because neither of us are very tech savvy we took it to Best Buy and they were able to go through and make sure all of the updates are installed and running correctly.  they also said they cleared up some 1,400 registry items.

 

so i have a question

 

when i reverted back to factory settings, would that have cleaned up my registry as well?  im just curious.  im going to drop my laptop off with them to go and make sure all the updates are installed because i use my computer every day of the week, several times a day and i need it to run and run properly. 

 

yes i know there are people who SWEAR never to take something to the geek squad but i dont know any independent computer people, and im certainly not in a position to start messing with it.  im lucky im able to reinstall and run properly my Adobe stuff and my printer stuff...

so, does resetting it to factory, clean up the registry? 


Edited by ltdave, 16 January 2024 - 07:51 PM.


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#2 zep516

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Posted 16 January 2024 - 08:43 PM

Hello itdave,

 

performing reset to your computer will completely restore your registry to the original state.

 



#3 ltdave

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Posted 16 January 2024 - 09:01 PM

Hello itdave,

 

performing reset to your computer will completely restore your registry to the original state.

 

thank you!

 

THIS is what i like.  short, concise, to the point, spot on information

 

thank you so much



#4 Pkshadow

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Posted 16 January 2024 - 10:08 PM

As you do not mention the System Make and Model will just say that any Driver Updates for the product would be lost.

 

You would need to go to the Support Page and download and install them.   As well will need to update Windows 10 again to latest versions and patches.

 

As to future resets you may want to install Belarc Advisor and can use this to find your Serial Numbers or License #'s for products.

It will also provide Windows Update KB #'s of Patches that you maybe missing.  You can thus go to the MS Catalogue with those KB#'s and find the patch you maybe missing.

 

A lot left out in the answer that was given.


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