Windows Update Stuck

This is what the Update Screen is showing for the last 3 days:

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 40.11.1108.1741

Status: Downloading - 0%

I have tried stopping the update service, and deleting all files in the SoftwareDistribution Folder, then restarting.  Also ran the Malicious Software Removal Tool in addition to Windows Defender and Malwarebytes, but nothing corrected the issue. I am at a loss as to what to try next.  I am aware of the Reset Option but i prefer to use it only as a last resort.  Any help will be appreciated greatly!

Note: Windows 10 Home (Insider Preview)

          Version 2004 (OS Build 19582.1001)

Edited by hamluis, 17 March 2020 - 03:41 PM.
Moved from Support to Insider - Hamluis.

Turn off Firewall to check if its causing the problem.

Use Windows Update Troubleshooter.

• Right-click on Start button and pick Settings
• Go to Update & Security > Troubleshoot
• Click on Windows Update and select Run the troubleshooter

You can make a .bat file and save it to you desktop, with these commands. (to make a .bat file..right click on a space in the desktop, select "new" "text document". Copy and paste the commands following these instructions  in to the text file. Click on "File" then "save as" ....(don't hit enter). Now go to the bottom to "save as type... click the little arrow to the far right and select "all files" ...rename the 'new text document.exe" to " (whatever name you decide) .bat    (dot bat) now save it. 

Edited by Mason21, 17 March 2020 - 06:57 AM.

This is what the Update Screen is showing for the last 3 days:

 

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 40.11.1108.1741

Status: Downloading - 0%

 

I have tried stopping the update service, and deleting all files in the SoftwareDistribution Folder, then restarting.  Also ran the Malicious Software Removal Tool in addition to Windows Defender and Malwarebytes, but nothing corrected the issue. I am at a loss as to what to try next.  I am aware of the Reset Option but i prefer to use it only as a last resort.  Any help will be appreciated greatly!

 

Note: Windows 10 Home (Insider Preview)

          Version 2004 (OS Build 19582.1001)

have you tried restarting and trying to update again? either you need to activate the license or click fix all problems

Edited by Joshua721, 17 March 2020 - 08:01 AM.

FreeBooter, Mason21, tried recommendations with negative results. Thanks for trying to help me!

The update you are trying to install dates back to 2017. If you Google

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 40.11.1108.1741

There is a mass of information online about stopping it, removing it and hiding it. There is even a lot of info about failed updates with this update.

What I don't understand is why you would be trying to download this very out of date update anyway?

It is still in MS windows update catalogue so could be downloaded but all I have read says that would not be a good idea.

Edited by aldfort, 17 March 2020 - 10:22 AM.

Download Windows updates manually.

• Go to the official Microsoft update catalog;
• Enter a specific update code, for example, KB4481031
• Select the correct version and click Download
• Click on the link and Windows will update your computer

Question per aldfort:  What I don't understand is why you would be trying to download this very out of date update anyway?

Answer: I am an idiot.

Question per aldfort:  What I don't understand is why you would be trying to download this very out of date update anyway?

Answer: I am an idiot.

That update is too old for your computer. You have to hide it as per the instructions that were given to you.

This is what the Update Screen is showing for the last 3 days:

 

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 40.11.1108.1741

Status: Downloading - 0%

 

I have tried stopping the update service, and deleting all files in the SoftwareDistribution Folder, then restarting.  Also ran the Malicious Software Removal Tool in addition to Windows Defender and Malwarebytes, but nothing corrected the issue. I am at a loss as to what to try next.  I am aware of the Reset Option but i prefer to use it only as a last resort.  Any help will be appreciated greatly!

 

Note: Windows 10 Home (Insider Preview)

          Version 2004 (OS Build 19582.1001)

You might be new to running insider builds, but there are always bugs to work out. You really need to hide that useless update or it will download and mess up your system.

The trouble shooter did not show the particular file. Please see attachment to view what I see on my Win Update Screen.

^^^ That means that you did not follow the directions that were given to you to HIDE the update.

I did follow the instructions as directed. The HP Update was not showing up when I ran the Troubleshooter. See Images please.

 Available To Hide.jpg   100.19KB   0 downloads  Hidden Updates.jpg   48.7KB   0 downloads

Why are you worried about this update? Do not think about it, it is nothing.

Your update history shows that you have updates for both a Lenovo and an HP. What brand of computer is this?