On Startup I get “Alert: Keyboard initialization error.”

New Dell XPS 8960

Windows 11 Home

Version 23H2

Installed on  2/10/2024

BIOS Version/Date  Dell Inc. 2.3.0, 12/11/2023

Keyboard is a Dell kB900 on Bluetooth.

 

 

On Startup I get “Alert: Keyboard initialization error.”  Exactly as described here with the screen image too:

https://www.reddit.com/r/DellXPS/comments/11g1p3t/alert_keyboard_initialization_error_on_startup/

 

It is just a few seconds, the alert window disappears and the computer continues to start fine and works well.

I took a quick look at BIOS as suggested in the comments of the link above, but didn't see "Settings" so that I could look for keyboard errors and a box to uncheck.

 

Like the poster on that link, my OCD tells me to try to eliminate this brief alert window on every startup.

Edited by Tumbo, 26 February 2024 - 05:04 PM.

Hi:

1) Is this a brand-new computer, or did you reinstall Windows on February 10?

2) If you did reinstall Windows on February 10, what issue prompted that?

3) Are there any yellow or red flags on devices in Windows device manager?

4) Are your device drivers up-to-date?

EDIT: 5) Do you see the same error if you use a different (especially wired or wifi) KB?


Then, we need more information in order to better assist you.

FIRST:

1. Please download, install and run the Free version of Speccy from here: https://www.ccleaner.com/speccy.
2. Then, go to File > Publish Snapshot
3. Click YES > Copy to Clipboard
4. Then please post the LINK to the report by pasting it into your next reply.

NEXT:

1. Please download and install MiniToolBox from here: https://www.bleepingcomputer.com/download/minitoolbox/
2. Place a checkmark in the following boxes:

List Last 10 Event Viewer Errors
List Installed Programs
List Problematic Devices
List Users, Partitions and Memory size

3. Click GO
4. Please post the text results here by pasting them in your next reply in this thread.

Thanks

Edited by MoxieMomma, 26 February 2024 - 05:24 PM.

1) Brand new computer

 

 

2) See above

 

3) No

 

4) Yes

 

 

http://speccy.piriform.com/results/4kRj6NfuJjtfx4V1neZLuIJ

 

 

MiniToolBox by Farbar  Version: 13-05-2022
Ran by w3 (administrator) on 26-02-2024 at 12:22:37
Running from "D:\Users\w3\Desktop"
Microsoft Windows 11 Home  (X64)
Model: XPS 8960 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/26/2024 12:01:05 PM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.  This is often caused by incorrect security settings in either the writer or requestor process.
Operation:     Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 12:00:47 PM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.  This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 11:00:33 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 11:00:15 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.  This is often caused by incorrect security settings in either the writer or requestor process.
Operation:     Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 10:01:02 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.  This is often caused by incorrect security settings in either the writer or requestor process.
Operation:    Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 10:00:43 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.  This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 09:06:05 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.  This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 09:05:52 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 09:02:37 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}

Error: (02/26/2024 09:02:31 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {14ec7691-e9ec-40a5-8241-c655afc24f37}


System errors:
=============
Error: (02/26/2024 08:59:47 AM) (Source: Microsoft-Windows-NDIS) (EventID: 10317) (User: )
Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {9ccd9779-bdcb-48a1-b396-ab09c082eda4}, had event 74

Error: (02/25/2024 09:08:49 PM) (Source: DCOM) (EventID: 10010) (User: XPS8960)
Description: Event-ID 10010

Error: (02/25/2024 06:49:09 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The igccservice service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (02/25/2024 06:49:09 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (45000 milliseconds) while waiting for the igccservice service to connect.

Error: (02/25/2024 06:47:59 PM) (Source: DCOM) (EventID: 10010) (User: XPS8960)
Description: Event-ID 10010

Error: (02/25/2024 06:04:42 PM) (Source: DCOM) (EventID: 10010) (User: XPS8960)
Description: Event-ID 10010

Error: (02/25/2024 06:18:44 AM) (Source: Microsoft-Windows-NDIS) (EventID: 10317) (User: )
Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {9ccd9779-bdcb-48a1-b396-ab09c082eda4}, had event 74

Error: (02/24/2024 09:40:30 PM) (Source: DCOM) (EventID: 10010) (User: XPS8960)
Description: Event-ID 10010

Error: (02/24/2024 04:04:11 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The igccservice service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (02/24/2024 04:04:11 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (45000 milliseconds) while waiting for the igccservice service to connect.


Windows Defender:
================
Date: 2024-02-23 14:48:38
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Custom Scan

Date: 2024-02-19 15:46:17
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]

Date: 2023-10-12 06:12:47
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80501102
Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.
Security intelligence Version: 1.393.1950.0;1.393.1950.0
Engine Version: 1.1.23060.1005

CodeIntegrity Errors:
====================
Date: 2024-02-26 09:20:47
Description:
Code Integrity determined that a process (\Device\HarddiskVolume5\ProgramData\Microsoft\Windows Defender\Platform\4.18.23110.3-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e7f4a4c663908a12\igd10iumd64.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================
Adobe Acrobat (64-bit) (HKLM\...\{AC76BA86-1033-1033-7760-BC15014EA700}) (Version: 23.008.20555 - Adobe)
Amcrest IP Config 3.20.10 (HKLM-x32\...\Amcrest IP Config) (Version: 3.20.10 - Amcrest Technologies LLC)
Amcrest Surveillance Pro V2.003.00AC001.0 (HKLM-x32\...\Amcrest Surveillance Pro) (Version: V2.003.00AC001.0 - )
AOMEI Backupper (HKLM-x32\...\{A83692F5-3E9B-4E95-9E7E-B5DF5536CE9D}_is1) (Version: 7.3.3 - AOMEI International Network Limited.)
AxCrypt 2.1.1647.0 (HKLM\...\{7997E1EF-674D-F6D4-D4DD-8E0B0A0E9018}) (Version: 2.1.1647.0 - AxCrypt AB) Hidden
AxCrypt 2.1.1647.0 (HKLM-x32\...\{b49ba6a4-06a1-45e8-9a9f-cbcda6904e6e}) (Version: 2.1.1647.0 - AxCrypt AB)
Dell Core Services (HKLM\...\{BBF85135-E384-47BC-A313-4CF48F30B3BE}) (Version: 1.3.377.2 - Dell, Inc.) Hidden
Dell Digital Delivery Services (HKLM-x32\...\{6B8F1793-AB75-4A01-B72D-CC2B54B19759}) (Version: 5.0.82.0 - Dell Inc.)
Dell Optimizer (HKLM\...\{1344E072-D68B-48FF-BD2A-C1CCCC511A50}) (Version: 4.1.1103.0 - Dell) Hidden
Dell Optimizer (HKLM-x32\...\{286A9ADE-A581-43E8-AA85-6F5D58C7DC88}) (Version: 4.1.1103.0 - Dell Inc.)
Dell Peripheral Manager (HKLM\...\Dell Peripheral Manager) (Version: 1.7.2 - Dell Inc.)
Dell SupportAssist (HKLM\...\{2DB6DCD1-A940-49B9-9357-AB71FE315DF5}) (Version: 3.14.1.14 - Dell Inc.)
Dell SupportAssist OS Recovery Plugin for Dell Update (HKLM\...\{517FF73B-E045-4AA4-B0DD-61C65B510B2B}) (Version: 5.5.7.18775 - Dell Inc.) Hidden
Dell SupportAssist OS Recovery Plugin for Dell Update (HKLM-x32\...\{9d6ba6ac-00ed-41bc-9a72-368346191765}) (Version: 5.5.7.18775 - Dell Inc.)
Dell SupportAssist Remediation (HKLM\...\{398E49A0-84CA-43B5-A926-42EF68619E91}) (Version: 5.5.10.19019 - Dell Inc.) Hidden
Dell SupportAssist Remediation (HKLM-x32\...\{3563aa3a-c8ae-48d8-ab19-b1f359265295}) (Version: 5.5.10.19019 - Dell Inc.)
Dell Update for Windows Universal (HKLM\...\{5EBD9C95-240B-4CD3-A1C1-DACF9E85518F}) (Version: 5.1.0 - Dell Inc.)
IrfanView 4.66 (64-bit) (HKLM\...\IrfanView64) (Version: 4.66 - Irfan Skiljan)
Killer Wireless Driver UWD (HKLM\...\{45950183-659E-4670-829C-66503805BC19}) (Version: 35.23.836 - Rivet Networks)
Logi Options+ (HKLM\...\{850cdc16-85df-4052-b06e-4e3e9e83c5c6}) (Version: 1.64.527952 - Logitech)
Microsoft 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.17231.20236 - Microsoft Corporation)
Microsoft 365 - es-es (HKLM\...\O365HomePremRetail - es-es) (Version: 16.0.17231.20236 - Microsoft Corporation)
Microsoft 365 - fr-fr (HKLM\...\O365HomePremRetail - fr-fr) (Version: 16.0.17231.20236 - Microsoft Corporation)
Microsoft OneNote - en-us (HKLM\...\OneNoteFreeRetail - en-us) (Version: 16.0.17231.20236 - Microsoft Corporation)
Microsoft OneNote - es-es (HKLM\...\OneNoteFreeRetail - es-es) (Version: 16.0.17231.20236 - Microsoft Corporation)
Microsoft OneNote - fr-fr (HKLM\...\OneNoteFreeRetail - fr-fr) (Version: 16.0.17231.20236 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{C6FD611E-7EFE-488C-A0E0-974C09EF6473}) (Version: 5.72.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.60724 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 123.0 (x64 en-US)) (Version: 123.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 122.0.1 - Mozilla)
MyDell (HKLM-x32\...\{E131DFE7-2098-409A-B07F-82F2D76BF17B}) (Version: 3.1.179.1 - Dell, Inc.)
MyDell Application Management (HKLM\...\{7D3BF80C-4B43-4DCE-9647-B7EE6253C0F7}) (Version: 3.1.28.1 - Dell Technologies, Inc.) Hidden
MyDell Components Installer (HKLM\...\{2D123E63-E391-43BF-909F-3EAF3F1AE0A4}) (Version: 3.1.120.1 - Dell, Technologies, Inc.) Hidden
MyDell Customer Connect (HKLM\...\{ACBDF5C3-D6CB-4F62-A6D2-6A78CDB23330}) (Version: 3.1.70.1 - Dell Technologies, Inc.) Hidden
NordUpdater (HKLM\...\{6E35DB82-3D19-4DD6-B8CB-F082815FDE18}_is1) (Version: 1.4.2.145 - Nord Security)
NordVPN (HKLM\...\{19465C24-3D5D-4327-B99F-3CC0A1D38151}_is1) (Version: 7.19.1.0 - Nord Security)
NordVPN network TAP (HKLM-x32\...\{97DEC5D6-2BE9-45BB-BFC5-274B851B486B}) (Version: 1.0.1 - NordVPN)
NVIDIA FrameView SDK 1.3.8513.32290073 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.3.8513.32290073 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.27.0.112 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.27.0.112 - NVIDIA Corporation)
NVIDIA Graphics Driver 546.33 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 546.33 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.40.14 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.40.14 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.21.0713 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.21.0713 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-040C-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0C0A-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.7.61.0 - Samsung Electronics Co., Ltd.)
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.3.23123.1 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.3.23123.1 - Samsung Electronics Co., Ltd.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
TurboTax 2023 (HKLM\...\{E562E609-8B17-48CF-A82C-0A78ED485299}) (Version: 023.000.0432 - Intuit Inc.)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.20 - VideoLAN)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
Dell Digital Delivery -> C:\Program Files\WindowsApps\DellInc.DellDigitalDelivery_5.0.82.0_x64__htrsf667h5kn2 [2024-02-15] (Dell Inc)
Dell SupportAssist for Home PCs -> C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.14.7.0_x64__htrsf667h5kn2 [2024-02-10] (Dell Inc)
Dell Update -> C:\Program Files\WindowsApps\DellInc.DellUpdate_5.1.35.0_x86__htrsf667h5kn2 [2024-02-11] (Dell Inc)
Intel® Optane™ Memory and Storage Management -> C:\Program Files\WindowsApps\AppUp.IntelOptaneMemoryandStorageManagement_20.0.1011.0_x64__8j3eq9eme6ctt [2024-02-10] (INTEL CORP)
Killer Intelligence Center -> C:\Program Files\WindowsApps\RivetNetworks.KillerControlCenter_3.1423.712.0_x64__rh07ty8m5nkag [2024-02-11] (INTEL CORP) [Startup Task]
Microsoft Defender -> C:\Program Files\WindowsApps\Microsoft.6365217CE6EB4_102.2311.21003.0_x64__8wekyb3d8bbwe [2024-02-10] (Microsoft Corporation) [Startup Task]
Microsoft Family -> C:\Program Files\WindowsApps\MicrosoftCorporationII.MicrosoftFamily_0.2.40.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corp.)
Microsoft.WindowsAppRuntime.CBS -> C:\Windows\SystemApps\Microsoft.WindowsAppRuntime.CBS_8wekyb3d8bbwe [2024-02-11] (Microsoft Corporation)
ms-resource:app_name_ms_todo -> C:\Program Files\WindowsApps\Microsoft.Todos_2.114.7122.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation) [Startup Task]
ms-resource:AppDisplayName -> C:\Program Files\WindowsApps\Microsoft.MicrosoftPCManager_3.3.14.0_x64__8wekyb3d8bbwe [2024-02-17] (Microsoft Corporation) [Startup Task]
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.MPEG2VideoExtension_1.0.61931.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.RawImageExtension_2.3.171.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1100.416.0_x64__8wekyb3d8bbwe [2024-02-23] (Microsoft Corporation)
ms-resource:AppxManifest_DisplayName -> C:\Windows\SystemApps\Microsoft.Windows.PrintQueueActionCenter_cw5n1h2txyewy [2024-02-10] (Microsoft Corporation)
ms-resource:Clipchamp/AppName -> C:\Program Files\WindowsApps\Clipchamp.Clipchamp_2.9.1.0_neutral__yxz26nhyzhsrt [2024-02-15] (Microsoft Corp.)
ms-resource:PackageDisplayName -> C:\Program Files\WindowsApps\Microsoft.BingSearch_1.0.91.0_x64__8wekyb3d8bbwe [2024-02-19] (Microsoft Corporation)
ms-resource:System_Item_Title_IntelGraphicsControlPanel -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.5336.0_x64__8j3eq9eme6ctt [2024-02-15] (INTEL CORP) [Startup Task]
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.964.0_x64__56jybvy8sckqj [2024-02-16] (NVIDIA Corp.)
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.111.100_x64__8wekyb3d8bbwe [2024-02-10] (Microsoft Corporation)
Power Automate -> C:\Program Files\WindowsApps\Microsoft.PowerAutomateDesktop_11.2402.223.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation) [Startup Task]
Waves MaxxAudio Pro for Dell 2022 -> C:\Program Files\WindowsApps\WavesAudio.MaxxAudioProforDell2022_5.0.59.0_x64__fh4rh281wavaa [2024-02-10] (Waves Audio)
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.Core_cw5n1h2txyewy [2024-02-13] (Microsoft Windows)
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.FileExp_cw5n1h2txyewy [2024-02-11] (Microsoft Windows)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x86__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2024-02-10] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2024-02-10] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x64__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x86__8wekyb3d8bbwe [2024-02-15] (Microsoft Corporation)

========================= Devices: ================================
Name: WD SES Device USB Device
Description: WD SES Device USB Device
Class Guid:
Manufacturer:
Service:
Device ID: USBSTOR\OTHER&VEN_WD&PROD_SES_DEVICE&REV_1019\5743415A414B343536313933&1
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: ST8000DM004-2CX188
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk
Device ID: SCSI\DISK&VEN_ATA&PROD_ST8000DM004-2CX1\4&17D7208&0&020100
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================
Percentage of memory in use: 47%
Total physical RAM: 16034.55 MB
Available physical RAM: 8397.59 MB
Total Virtual: 20199.99 MB
Available Virtual: 6713.66 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:928.08 GB) (Free:840.55 GB) NTFS
2 Drive d: (FILES) (Fixed) (Total:1862.89 GB) (Free:1084.81 GB) NTFS
3 Drive e: (WD 2TB) (Fixed) (Total:1862.98 GB) (Free:1031.37 GB) NTFS

========================= Users: ========================================
User accounts for \\XPS8960

Administrator            DefaultAccount           Guest                    
w3                    WDAGUtilityAccount       


**** End of log ****

Edited by hamluis, 26 February 2024 - 05:43 PM.

Thanks for the info.

Until someone smarter weighs in, 1 more question:

Does the error occur if you swap a different keyboard (such as the Dell stock, wired KB or a wifi keyboard)?

1 observation:

Other Dell models had a similar issue years ago:
https://www.dell.com/support/kbdoc/en-us/000129773/inspiron-5390-vostro-5390-and-latitude-3301-may-display-error-message-alert-keyboard-initialization-failure-after-post

2 suggestions:

1) use your Dell Service tag to check for BT driver updates & BIOS updates here:
https://www.dell.com/support/home/en-us?app=drivers

2) since the computer is under warranty, open a Dell tech support ticket here:
https://www.dell.com/support/home/en-us

One other, random thought:

Are there any other BT devices nearby that may be interfering?

Thanks for the info.

Until someone smarter weighs in, 1 more question:

Does the error occur if you swap a different keyboard (such as the Dell stock, wired KB or a wifi keyboard)?

1 observation:

Other Dell models had a similar issue years ago:
https://www.dell.com/support/kbdoc/en-us/000129773/inspiron-5390-vostro-5390-and-latitude-3301-may-display-error-message-alert-keyboard-initialization-failure-after-post

2 suggestions:

1) use your Dell Service tag to check for BT driver updates & BIOS updates here:
https://www.dell.com/support/home/en-us?app=drivers

2) since the computer is under warranty, open a Dell tech support ticket here:
https://www.dell.com/support/home/en-us

1)  All updated

 

2)  I will start a Dell tech support ticket if this isn't easily resolved here

One other, random thought:

Are there any other BT devices nearby that may be interfering?

No

Sorry for the inadvertent flood...

Did you update drivers (especially BT) through Dell or through Windows Update?

Do NOT take driver updates from MS.
Since you have Windows 11 HOME, you'll want/need Option Two here:

https://www.elevenforum.com/t/enable-or-disable-include-drivers-with-windows-updates-in-windows-11.2232/

Instead, get your drivers directly from Dell, as suggested above.

Cheers

(FWIW I've used Dell XPS laptops & desktops for years, including XPS 8500, 8900 & 8950 towers. I've never seen the error you report, but I'm pretty familiar with these computers. Having said that, i am just a home user.)

Sorry for the inadvertent flood...

Did you update drivers (especially BT) through Dell or through Windows Update?

Do NOT take driver updates from MS.
Since you have Windows 11 HOME, you'll want/need Option Two here:

https://www.elevenforum.com/t/enable-or-disable-include-drivers-with-windows-updates-in-windows-11.2232/

Instead, get your drivers directly from Dell, as suggested above.

Cheers

(FWIW I've used Dell XPS laptops & desktops for years, including XPS 8500, 8900 & 8950 towers. I've never seen the error you report, but I'm pretty familiar with these computers. Having said that, i am just a home user.)

-  Drivers updated via Dell

 

EDIT:  - (I've had a Dell XPS 8500 for 11 years, still going strong (although I had to bring it back to life a few times)...

Edited by Tumbo, 26 February 2024 - 06:20 PM.

I don't see anything recent at Dell Support Forums for this particular error (and the previous reports were for other product lines, several years ago).

While you wait for more help here, I would open a ticket at Dell Support.
Since both the PC & the KB are OEM Dell, and since they are both brand new, you have nothing to lose (even if you need to be persistent & insistent on escalation, if necessary).


PS Please do NOT use the QUOTE button for routine replies - doing so makes the thread hard to follow. Thank you

Hi, did I miss the usual which is Device Manager and delete the keyboard/s and reboot ?

Excellent idea & simple to implement.

@Tumbo: please let us know if that works.



PS Please be sure Fast Startup is disabled
https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/

I opened a Dell support ticket and went on chat with them.  Laughable.  No progress.  Totally useless.

Well, I'm out of ideas.
This does NOT appear to be a common problem.
I suspect something "one off" with your setup **OR** something painfully obvious that we're all missing.
(Based on your other threads, you've already made quite a few hardware & software mods to the system - perhaps one of those may be responsible?)

-- Do you get the error when you use a different KB (wired or wifi)?

-- Did you try @Pkshadow's troubleshooting step to uninstall the KB & then rebooting?

-- Is there any physical barrier blocking the BT KB connection?

-- Have you tried fresh batteries & turning the KB off & back on?

-- Have you considered an RMA for a possibly defective KB?

FWIW I've used multiple Dell desktops & laptops (with 2 in use and 2 retired at this very moment) & my experience with Dell warranty tech support has been quite favorable. IMHO live chat is not the best way. Phone support, insisting on escalation to Tier 2 or above, is much better. Sometimes, it takes a 2nd call to get the "right" person.

I hope you find a fix

Edited to fix typo

Edited by MoxieMomma, 27 February 2024 - 12:48 AM.

This does NOT appear to be a common problem.

 

- Googling around I see it fairly often.....often specific to Dell.

(Based on your other threads, you've already made quite a few hardware & software mods to the system - perhaps one of those may be responsible?)

 

- Quite a few hardware & software mods?  Added an storage HDD, Logitech mouse....that's about it.

-- Do you get the error when you use a different KB (wired or wifi)?

 

- No error with wired Dell keyboard

-- Did you try @Pkshadow's troubleshooting step to uninstall the KB & then rebooting?

 

Not yet

-- Is there any physical barrier blocking the BT KB connection?

 

- No, it has strong signal

-- Have you tried fresh batteries & turning the KB off & back on?

 

- Yes

-- Have you considered an RMA for a possibly defective KB?

 

- No

FWIW I've used multiple Dell desktops & laptops (with 2 in use and 2 retired at this very moment) & my experience with Dell warranty tech support has been quite favorable. IMHO live chat is not the best way. Phone support, insisting on escalation to Tier 2 or above, is much better. Sometimes, it takes a 2nd call to get the "right" person.

 

- It's always some form of hell or another for me.  I try to avoid it.

 

Thank you very much for trying to help.

A routine internet search for the error message you report turned up only that Reddit link and the Dell Support Forum from several years ago.

Be that as it may....

I suggest trying @Pkshadow's advice to reinstall the device.

--- Is this the KB?
https://www.dell.com/en-us/shop/dell-premier-collaboration-keyboard-kb900/apd/580-bbbh/pc-accessories

https://www.delltechnologies.com/asset/en-us/products/electronics-and-accessories/technical-support/dell-premier-collaboration-keyboard-kb900-data-sheet.pdf

If so, it appears to have both wifi & BT connectivity.
If so, perhaps there's something amiss, creating conflict/competition between the 2 modes, either software or hardware.

--- Do you get the same error if you use wifi instead of BT?

--- Perhaps the KB is a lemon & needs to be returned by RMA.

I hope someone else has better advice & I hope you find a fix