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User installation is disabled via policy on this machine


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#1 marron2

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Posted 23 February 2023 - 05:52 AM

Good Morning to All, 

Laptop is a toshiba (rather old one from 2016) with Win 8.1.

Run Eset and after a update Eset dissipeared. I can see it in programs and if I want to click on repair I get this message. Also windows update stopped. Seems somewhere a setting was changed.

 Error Message--- user installation is disabled via policy on this machine

Any help would be much appreciated. I use my old desktop here now.

Much appreciated.



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#2 PhillPower2

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Posted 23 February 2023 - 10:47 AM

Try uninstalling and then reinstalling ESET.

 

ESET removal info here

 

After ESET has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.  
 
Once done, restart, make sure Windows and Windows Defender are fully up to date, reinstall ESET if you so wish.
 
If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

PSU guidance - 10 stripe - Johnny Lucky - PC Mech - PSU Review Database PSU Lemon List Which power supply do you need?

 

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#3 Abzyx

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Posted 23 February 2023 - 12:06 PM

You may have updated ESET to a version that does not support Windows 8.1. It looks like 16.0 is the last compatible version:

https://support.eset.com/en/kb7292-microsoft-windows-support-policy-and-eset-products
Patches? We don't need no stinkin Patches!

#4 marron2

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Posted 24 February 2023 - 01:16 AM

Hello,

Thank you for that. I looked at it and it seems something is blocking me from installing the tool. I keep getting the same responce as I try to follow the advice. Can something maybe changed in the directory.?

Much appreciated.



#5 PhillPower2

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Posted 24 February 2023 - 04:48 AM

Are you signed in and running the tool as Administrator.

 

Problems like this can be caused by a couple of things, a bad update, incorrect removal procedure and having more than the one AV are three things that come to mind, if we can`t sort this here we will have to ask a security expert to take a look, they have specific tools for such problems whereas us techs do not.

 

You are welcome btw  :)


PSU guidance - 10 stripe - Johnny Lucky - PC Mech - PSU Review Database PSU Lemon List Which power supply do you need?

 

Due to differing time zones not all of us can always be around at the same time and on occasion there may be a delay between replies.

 

Please note that I do not respond to members who have previously abandoned - not concluded their earlier topics, the assistance here at BC is 100% free, please use this service and not abuse it, knowing the outcome good or bad is valuable information that we all may learn something from. 


#6 FreeBooter

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Posted 24 February 2023 - 05:09 AM

With attached batch script, you can reset all Local Group Policy settings to default in Windows.

Attached Files


Edited by FreeBooter, 24 February 2023 - 05:11 AM.

Helping public with their PC problems as have been doing for years.

Please subscribe to my YouTube channel: https://www.youtube.com/c/Freebooter


#7 anawilliam850

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Posted 27 March 2023 - 02:30 PM

After restarting your computer, try to install Eset again and see if it resolves the issue. If you continue to experience problems with Eset or Windows Update, it may be a good idea to run a full system scan with an up-to-date anti-malware program to check for any malware infections that may be causing these issues.



#8 marron2

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Posted 28 March 2023 - 01:18 AM

Hello to all,

Than you for the advice. Not sure what happened, but after a complete shut down, battery out for ten minutes, the laptop started up again, eset loaded.I stopped all auto updates and cross fingers,so far so good.

All help much appreciated.

btw, I bought a new HP laptop with win 10 pro just to be on the safe side,old laptop already 8 yrs old.



#9 JohnC_21

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Posted 28 March 2023 - 01:58 PM

Put linux on the laptop that had Windows 8.1 as 8.1 no longer receives security updates. Backup any personal data first including bookmarks.

 

A couple of suggestions

 

https://linuxmint.com/rel_vera_cinnamon_whatsnew.php

 

https://zorin.com/os/






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