Massive keystroke lag and input latency. Help!

OK, I ran an ACER aspire for about 13 years and had no problems with it at all.  I know they don't have the best reputation but, I liked it.  After being warned that Windows 7 wasn't the most secure online OS I decided to get a new computer so I bought a new Acer Aspire with an SSD.  It worked fine for a while but then I started experiencing horrible keystroke lag.  The new machine came with a 256 gb SSD and it is indicating that it has about 50% free space at this point. 

 

Recently I started doing a lot of eBaying and am creating and storing a good number of hi-ish res graphics.  I began to wonder if I was overloading the SSD.  I removed the 1tb HDD from the old machine (I know, a 1tb machine from 13 years ago?) and installed it in the new machine as a separate drive.  I swapped some of the larger files to it but the problem remains.

 

Videos will stall when I am watching them.  The sound will keep on as normal but the graphic stalls for about 10 seconds and then jumps ahead.  If the computer is feeling particularly stupid I can put my cursor on the volume slide to drag it left or right.  The slide does not respond smoothly but will jerk up or down after a correction, delayed a second or two.

 

I am using a nice Logitech K350 wireless keyboard that I really like but it's beginning to show signal in-continuity.  A wired keyboard seems to work fine but two wireless units I am using don't.  If I an put the Logitech keyboard right beside it's own dongle, it works better but having done that, and having said that, my keyboard response time has got way worse since I started typing this text.  It it was just the keyboards, I would be barking up that tree but with the video stalling I think it's something else.  I even had a graphic image download the other day like it was through and old dial up modem, jerking down a bit at a time until it was loaded.

 

I opened the box of this Acer Aspire and noticed it has nothing but laptop parts in it.  Fortunately there was a 3 1/2" slot for the old HDD and there was an extra SATA plug and power cable for it so that was easy.  Perhaps because of my slow computer I used a disc erase program that took 5 hours to erase the HDD. 

 

So, terrible input latency, keystroke lag, general crappy performance, have I missed anything?

 

Hopefully somebody can help.

 

Thanks,

 

Password

OH, I'm using Windows 10.  Missed that.

Hello, welcome and thank you for the detailed problem description.

-- Can you please tell us the EXACT model name/number of the new computer?
-- Are there any yellow or red flags on any devices in Windows Device Manager?

-- Also, to provide a bit more "data", please do this:


FIRST:

1. Please download, install and run the Free version of Speccy from here: https://www.ccleaner.com/speccy.
2. Then, go to File > Publish Snapshot
3. Click YES > Copy to Clipboard
4. Then please post the LINK to the report by pasting it into your next reply.

NEXT:

1. Please download and install MiniToolBox from here: https://www.bleepingcomputer.com/download/minitoolbox/
2. Place a checkmark in the following boxes:

List Last 10 Event Viewer Errors
List Installed Programs
List Problematic Devices
List Users, Partitions and Memory size

3. Click “GO”
4. Please post the text results here by pasting them in your next reply in this thread.

Thanks

Thanks Moxie

It's an Acer XC 830 series, model D17W6. 

 

Another bit of historical info.  About 3 weeks or a month ago I was experiencing periods when my CPU fan would overspeed for perhaps 10 or 15 minutes.  That has quit recently and the fan does still work. 

 

Speccy:   http://speccy.piriform.com/results/qBNSi6LrcRrzJozCI1PIEP5

 

MiniToolBox: 

MiniToolBox by Farbar  Version: 13-05-2022
Ran by 12506 (administrator) on 23-02-2024 at 10:53:43
Running from "C:\Users\12506\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Aspire XC-830 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/21/2024 10:56:14 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: AcerRegistrationBackGroundTask.exe, version: 1.0.0.0, time stamp: 0x64375ffb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4046, time stamp: 0xa0505aa2
Exception code: 0xc000041d
Fault offset: 0x0013fa72
Faulting process id: 0x1b4c
Faulting application start time: 0x01da655c3889f141
Faulting application path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 98df44f9-298f-48ed-95f5-b3764954b49f
Faulting package full name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Faulting package-relative application ID: Acer.AcerRegistration

Error: (02/21/2024 10:56:13 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: AcerRegistrationBackGroundTask.exe, version: 1.0.0.0, time stamp: 0x64375ffb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4046, time stamp: 0xa0505aa2
Exception code: 0xc0020001
Fault offset: 0x0013fa72
Faulting process id: 0x1b4c
Faulting application start time: 0x01da655c3889f141
Faulting application path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 1206b138-4522-4cc3-8ec1-3c227fc1c005
Faulting package full name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Faulting package-relative application ID: Acer.AcerRegistration

Error: (02/21/2024 10:56:12 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: AcerRegistrationBackGroundTask.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0020001, exception address 76EFFA72
Stack:
   at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at System.Environment._Exit(Int32)
   at System.Environment.Exit(Int32)
   at AcerRegistrationBackGroundTask.MainWindow+<closeBackGroundTask>d__24.MoveNext()
   at System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[[AcerRegistrationBackGroundTask.MainWindow+<closeBackGroundTask>d__24, AcerRegistrationBackGroundTask, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]](<closeBackGroundTask>d__24 ByRef)
   at AcerRegistrationBackGroundTask.MainWindow.closeBackGroundTask()
   at AcerRegistrationBackGroundTask.MainWindow.Window_Loaded(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
   at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
   at System.Windows.Media.MediaContext.Resize(System.Windows.Media.ICompositionTarget)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.ShowWindow(System.Runtime.InteropServices.HandleRef, Int32)
   at System.Windows.Window.ShowHelper(System.Object)
   at System.Windows.Window.Show()
   at System.Windows.Application+<>c.<RunInternal>b__105_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at AcerRegistrationBackGroundTask.Startup.Main(System.String[])

Error: (02/21/2024 01:24:25 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: AcerRegistrationBackGroundTask.exe, version: 1.0.0.0, time stamp: 0x64375ffb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4046, time stamp: 0xa0505aa2
Exception code: 0xc000041d
Fault offset: 0x0013fa72
Faulting process id: 0x1f8c
Faulting application start time: 0x01da650c56de7499
Faulting application path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 9179cdd8-66d5-42c2-a93e-2c664bf5a597
Faulting package full name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Faulting package-relative application ID: Acer.AcerRegistration

Error: (02/21/2024 01:24:24 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: AcerRegistrationBackGroundTask.exe, version: 1.0.0.0, time stamp: 0x64375ffb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4046, time stamp: 0xa0505aa2
Exception code: 0xc0020001
Fault offset: 0x0013fa72
Faulting process id: 0x1f8c
Faulting application start time: 0x01da650c56de7499
Faulting application path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 4bffee2a-d74b-4199-b002-80d643275074
Faulting package full name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Faulting package-relative application ID: Acer.AcerRegistration

Error: (02/21/2024 01:24:23 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: AcerRegistrationBackGroundTask.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0020001, exception address 76EFFA72
Stack:
   at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at System.Environment._Exit(Int32)
   at System.Environment.Exit(Int32)
   at AcerRegistrationBackGroundTask.MainWindow+<closeBackGroundTask>d__24.MoveNext()
   at System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[[AcerRegistrationBackGroundTask.MainWindow+<closeBackGroundTask>d__24, AcerRegistrationBackGroundTask, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]](<closeBackGroundTask>d__24 ByRef)
   at AcerRegistrationBackGroundTask.MainWindow.closeBackGroundTask()
   at AcerRegistrationBackGroundTask.MainWindow.Window_Loaded(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
   at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
   at System.Windows.Media.MediaContext.Resize(System.Windows.Media.ICompositionTarget)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.ShowWindow(System.Runtime.InteropServices.HandleRef, Int32)
   at System.Windows.Window.ShowHelper(System.Object)
   at System.Windows.Window.Show()
   at System.Windows.Application+<>c.<RunInternal>b__105_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at AcerRegistrationBackGroundTask.Startup.Main(System.String[])

Error: (02/21/2024 08:58:56 AM) (Source: Firefox Default Browser Agent) (EventID: 2) (User: )
Description: Event-ID 2

Error: (02/20/2024 08:46:59 AM) (Source: Firefox Default Browser Agent) (EventID: 2) (User: )
Description: Event-ID 2

Error: (02/19/2024 05:00:05 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: AcerRegistrationBackGroundTask.exe, version: 1.0.0.0, time stamp: 0x64375ffb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4046, time stamp: 0xa0505aa2
Exception code: 0xc000041d
Fault offset: 0x0013fa72
Faulting process id: 0x220
Faulting application start time: 0x01da6398220c8e7f
Faulting application path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: c33884de-a25a-4189-9bb3-708496d78291
Faulting package full name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Faulting package-relative application ID: Acer.AcerRegistration

Error: (02/19/2024 05:00:02 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: AcerRegistrationBackGroundTask.exe, version: 1.0.0.0, time stamp: 0x64375ffb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4046, time stamp: 0xa0505aa2
Exception code: 0xc0020001
Fault offset: 0x0013fa72
Faulting process id: 0x220
Faulting application start time: 0x01da6398220c8e7f
Faulting application path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 986cda66-94c3-4234-baee-7cea67c04a25
Faulting package full name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Faulting package-relative application ID: Acer.AcerRegistration


System errors:
=============
Error: (02/21/2024 01:25:40 PM) (Source: volsnap) (EventID: 16) (User: )
Description: The shadow copies of volume F: were aborted because volume F:, which contains shadow copy storage for this shadow copy, was force dismounted.

Error: (02/19/2024 05:14:45 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NMPJ99VJBWV-Microsoft.YourPhone.

Error: (02/19/2024 04:40:28 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 4:39:44 PM on ‎2024-‎02-‎19 was unexpected.

Error: (02/19/2024 04:35:44 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 4:32:48 PM on ‎2024-‎02-‎19 was unexpected.

Error: (02/19/2024 04:35:22 PM) (Source: Microsoft-Windows-Kernel-Boot) (EventID: 29) (User: NT AUTHORITY)
Description: 3221225684A fatal error occurred processing the restoration data.

Error: (02/18/2024 10:18:59 AM) (Source: Server) (EventID: 2505) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{E3EBCCA1-F47B-42FD-9D1E-0520A6C0A73A} because another computer on the network has the same name.  The server could not start.

Error: (02/18/2024 10:18:59 AM) (Source: Server) (EventID: 2505) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{E3EBCCA1-F47B-42FD-9D1E-0520A6C0A73A} because another computer on the network has the same name.  The server could not start.

Error: (02/18/2024 10:18:59 AM) (Source: Server) (EventID: 2505) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{E3EBCCA1-F47B-42FD-9D1E-0520A6C0A73A} because another computer on the network has the same name.  The server could not start.

Error: (02/18/2024 10:18:59 AM) (Source: Server) (EventID: 2505) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{E3EBCCA1-F47B-42FD-9D1E-0520A6C0A73A} because another computer on the network has the same name.  The server could not start.

Error: (02/13/2024 05:55:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9PB1QWVW0R95-Microsoft.WindowsAppRuntime.1.4.


Windows Defender:
================
Date: 2024-02-23 00:40:41
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-22 01:00:34
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-20 22:40:52
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-19 23:34:16
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-19 22:43:34
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:

Date: 2024-01-19 09:26:23
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.403.2370.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23110.2
Error code: 0x8024402c
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

CodeIntegrity Errors:
====================
Date: 2023-10-27 19:09:17
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.23100.2009-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2023-10-20 21:01:31
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.23100.2007-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2023-10-17 00:52:17
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.23090.2008-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2023-09-20 21:12:53
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.23090.2006-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2023-09-15 01:39:14
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.23080.2006-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================
Acer Configuration Manager (HKLM-x32\...\{8CB1A03C-9849-4744-AD56-341A18F9E3E2}) (Version: 2.5.22250 - Acer)
Acer Jumpstart (HKLM-x32\...\{0C5ED25A-B8D1-4E71-BFCB-6B370A4EA19C}) (Version: 3.5.22220.20 - Acer)
Active@ KillDisk 24 (HKLM\...\{0218BA4B-0594-40E2-B3C6-40A859A348FF}_is1) (Version: 24 - LSoft Technologies Inc)
Care Center Service (HKLM\...\{AFB52E98-7597-4484-9202-58F0FD3512ED}) (Version: 4.00.3042 - Acer Incorporated)
DriverSetupUtility (HKLM\...\{2B51C83A-465D-4EA9-9CDC-1ED95ED09AC6}) (Version: 1.00.3026 - Acer Incorporated)
Epson Copy Utility 3.5 (HKLM-x32\...\{AA72FB28-73B4-49E5-B6B4-E78F44BBD0AD}) (Version: 3.5.0.0 - )
Epson Event Manager (HKLM-x32\...\{48F22622-1CC2-4A83-9C1E-644DD96F832D}) (Version: 2.30.01 - SEIKO EPSON Corporation)
EPSON Perfection V600 Photo Scanner Driver Update (HKLM-x32\...\{EBBE3D90-9344-43A7-A548-91BA02B3B7CD}) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - )
Intel® Chipset Device Software (HKLM-x32\...\{568ea722-b869-4838-af7c-0c2cd156db85}) (Version: 10.1.18015.8142 - Intel® Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 26.20.100.7871 - Intel Corporation)
Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.56.87.0 - Intel Corporation) Hidden
Intel® Trusted Connect Services Client (HKLM-x32\...\{05817e4d-5f15-49b4-afec-7edb31fc7dd6}) (Version: 1.56.87.0 - Intel Corporation) Hidden
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 1929.4.0.1070 - Intel Corporation)
LibreOffice 7.3.7.2 (HKLM\...\{1CC94CCB-0957-4A62-8B29-D215EDF8D483}) (Version: 7.3.7.2 - The Document Foundation)
Microsoft 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.17231.20236 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 123.0 (x64 en-US)) (Version: 123.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 123.0 - Mozilla)
Mozilla Thunderbird (x64 en-US) (HKLM\...\Mozilla Thunderbird 115.8.0 (x64 en-US)) (Version: 115.8.0 - Mozilla)
NordUpdater (HKLM\...\{6E35DB82-3D19-4DD6-B8CB-F082815FDE18}_is1) (Version: 1.4.2.145 - Nord Security)
NordVPN (HKLM\...\{19465C24-3D5D-4327-B99F-3CC0A1D38151}_is1) (Version: 7.19.1.0 - Nord Security)
NordVPN network TAP (HKLM-x32\...\{97DEC5D6-2BE9-45BB-BFC5-274B851B486B}) (Version: 1.0.1 - NordVPN)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.13127.20616 - Microsoft Corporation) Hidden
Realtek Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.9107.1 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{7B63012A-4AC6-40C6-B6AF-B24A84359DD5}) (Version: 8.93.0.0 - Microsoft Corporation)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)

Packages:
=========
Acer Product Registration -> C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4 [2023-05-29] (Acer Incorporated)
AV1 Video Extension -> C:\Program Files\WindowsApps\Microsoft.AV1VideoExtension_1.1.61781.0_x64__8wekyb3d8bbwe [2023-07-20] (Microsoft Corporation)
Care Center S -> C:\Program Files\WindowsApps\AcerIncorporated.AcerCareCenterS_4.0.3042.0_x64__48frkmn4z8aw4 [2022-12-12] (Acer Incorporated)
DuckDuckGo -> C:\Program Files\WindowsApps\DuckDuckGo.DesktopBrowser_0.68.0.0_x64__ya2fgkz3nks94 [2024-02-22] (DuckDuckGo) [Startup Task]
Intel® Graphics Command Center -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.5336.0_x64__8j3eq9eme6ctt [2024-02-19] (INTEL CORP) [Startup Task]
Intel® Graphics Control Panel -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsControlPanel_3.3.0.0_x64__8j3eq9eme6ctt [2022-12-08] (INTEL CORP)
Microsoft Defender -> C:\Program Files\WindowsApps\Microsoft.6365217CE6EB4_102.2311.21001.0_x64__8wekyb3d8bbwe [2024-01-05] (Microsoft Corporation) [Startup Task]
Photos Add-on -> C:\Program Files\WindowsApps\Microsoft.Windows.Photos.DLC.Main_2021.39122.10110.0_x64__8wekyb3d8bbwe [2023-02-09] (Microsoft Corporation)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2023-02-09] (Microsoft Corporation)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.24.244.0_x64__dt26b99r8h8gj [2022-12-12] (Realtek Semiconductor Corp)
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.928.1931.910_neutral__8wekyb3d8bbwe [2023-09-28] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2023-02-23] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.851.1712.0_x64__8wekyb3d8bbwe [2023-06-07] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.882.2207.0_x64__8wekyb3d8bbwe [2023-06-27] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-25] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-25] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1010.1349.0_x64__8wekyb3d8bbwe [2023-11-03] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe [2023-12-13] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x64__8wekyb3d8bbwe [2024-01-11] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x64__8wekyb3d8bbwe [2024-02-13] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x86__8wekyb3d8bbwe [2024-02-13] (Microsoft Corporation)

========================= Devices: ================================
Name: MP520 series
Description: MP520 series
Class Guid:
Manufacturer:
Service:
Device ID: USB\VID_04A9&PID_1724&MI_00\6&344641A0&0&0000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================
Percentage of memory in use: 77%
Total physical RAM: 7998.83 MB
Available physical RAM: 1823.07 MB
Total Virtual: 27454.83 MB
Available Virtual: 14128.64 MB

========================= Partitions: =====================================
1 Drive c: (Acer) (Fixed) (Total:237.36 GB) (Free:136.03 GB) NTFS
3 Drive e: (SYSTEM RESERVED) (Fixed) (Total:0.1 GB) (Free:0.04 GB) NTFS
4 Drive f: (Large HDD) (Fixed) (Total:913.41 GB) (Free:906.71 GB) NTFS

========================= Users: ========================================
User accounts for \\DESKTOP-RFQIBTD

12506                    Administrator            DefaultAccount           
Guest                    WDAGUtilityAccount       


**** End of log ****

Edited by hamluis, 23 February 2024 - 02:49 PM.

I would uninstall/reinstall the troublesome Acer registration software...or just uninstall it.  If I chose to reinstall it, I would try to keep it updated.

 

Louis

Hi, this : Defender Error code: 0x8024402c shows that Defender can not connect to the Microsoft Server due to NordVPN.  Figure it out.

 

Again another NordVPN Error : The server could not bind to the transport \Device\NetBT_Tcpip_

 

Suggest get rid of it, is a pain in the butttt (IMHO)

 

8gig of ram these days is small, suggest 16gig.

 

You say new system but this OS was installed somewhere around 2022, your Driver Support Page shows this system has been around since 2018.

If you thought this was brand new you got ripped off with a 8yr old system.

 

If the Hard Drive you put into this was the other ones Boot Drive did you delete all 3 partitions and format it so it would not have drivers or info from the previous system ?

 

Since this is a 8yr old system there is not much that can be done to improve this.

 

If it is a Malware caused issue what have you done to check ??

Note : it is Possible trying to update since it can not get connected to the Windows Servers you are having some issue which is diverting ram.

 

As was mentioned there is no need for this to be connecting to ACER since there are no 2023 drivers available means there is no support.

https://www.acer.com/us-en/support/product-support/Aspire_XC-830  Save your drivers to a USB Drive.

 

AcerRegistrationBackGroundTask.exe, as can see in the MTB Report is causing your issue.  It possibly can not connect also due to NordVPN.

 

Remove NordVPN.

OK, some good info here.  Thanks, I will start digging into it.  I do know that Nord VPN interfered with my shaw webmail all the time.  Logging into Shaw with the VPN working got me kicked out every time and it invalidated my password each time.  I had to quit using nord and frankly, it's been sitting unused for months.  I'll get rid of it.

 

New machine means new to me but I don't think I've been using the Acer machine for much more than 18 months so that would match the 2022 installation date but I'm not quite sure what the 2018 driver support reference means.  Interesting what you say about the outdated system.  Like I say, it looks like all laptop parts inside this cabinet.  Maybe Acer is refurbing. old laptops and selling them in new cabinets as new.  Hmm.  I got this at Staples and it was selling for what, right around the $200 mark?  Don't quote me.

 

I'll try to address some of your other points:

 

I completely wiped the old HHD so I assume there would be no OS left on it and it shouldn't be interfering with anything.  Plus, I just put it in two day ago and this problem is months old.

Louis, I don't know what Acer registration software is really but I didn't make any attempt to register this machine online with Acer so if it's software just made for that, I can get rid of it.

I have not run a malware program, no.

BC Advisor I see your on the coast.  I'm on the island.

2018 = when drivers were released as per the Support Page URL they show running drivers from 2018.    This system when google release date was mid year 2021 released so

there are the ages of drivers vs age started being sold.

 

"I completely wiped the old HHD"  So did you delete the 2 other partitions ?  There is if had a UEFI Partition if had a UEFI Bios Support, a System Partition, and then C:

 

So where these partitions deleted or merged back to C:  Check from Start Menu : Disk Management

Howdy islander :=}, yup on the Coast, was on the Peninsula until a couple yrs ago.

 

Possibly this program : Care Center Service

From Post 7 : "AcerRegistrationBackGroundTask.exe, as can see in the MTB Report is causing your issue"

 

Can not merge or delete partitions if there is now stuff you need on it.

Oh I could always put those files back on thumb drives and clear the HDD again if that would be helpful.  I'm also wondering if it might be worthwhile to simply update the old Acer machine.  Maybe not.  It's got to be 20 years old but I don't know how much of a limitation that is.

AcerRegistrationBackGroundTask.exe, if not registered with Acer then this program will always come up.

 

Choose to Register with Acer or figure out what program of Acer's it is in and uninstall it.  It will continue to be a problem unless do something with it.

 

Can do it this way as well : https://community.acer.com/en/discussion/682110/why-do-i-get-this-popup-acer-registration-background-task-has-stopped-working

 

For info Only : https://www.shouldiremoveit.com/acer-registration-6573-program.aspx

Did you look at it with from Start Menu : Disk Management  ?? as was asked with Check it will show you a graphical of the drive and if there is more than one Partition on it.

It is also the tool to delete and to merge partitions.

I'm having trouble finding AcerRegistrationBackGroundTask.exe on my machine.

Faulting application path:

 

C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe