Windows 11 BSOD

Note:  I uninstalled Acronis as a trial and confirmed that I can no longer access the NAS files I mentioned above.   They seem to be TIBX file types, which Acronis was seemingly required for even though it was just 'installed' and not licensed or activated.  

Screenshot attached as reference.

Access to these files was always present and worked eventhough everything within Acronis was locked out because it wasn't activated/subscription paid - again, circling back to updates & components of that software seemingly being in conflict.  

Edited by AMarangoni, 23 November 2023 - 10:48 AM.

Hi, yes I remember that.  Forgot to add that to my last post.  In future make the claim as we have a lot of words in there since I made the same claim # 3 and your answer of ownership in Post # 4.

The mistake was not intended.  A little help if post again re info.  Keep it short is a must. Way too much info = way too much words = way to long.

In this circumstance the info is all in the Dump Files which point to the direction and if notice names of drivers.  Your info for other issues keep again short.

Use proper names/models (as previously mentioned and you acknowledged as helpful for both of us.)

Other than way too much info/ words.  It takes practise to condense to make sense

RE : DDU, not at all.  As mentioned must have been a typo re date you said the 14th, I saw the 15th for same version driver.  You uninstalled and installed as was asked, good work :=}

1) No.     Re Intel from there.  It is from here : https://rog.asus.com/ca-en/laptops/rog-strix/rog-strix-scar-16-2023-series/helpdesk_download/

You go by the INTEL Chip you are running for those things i9-13980HX  which gives you

https://www.intel.com/content/www/us/en/products/sku/232138/intel-core-i913980hx-processor-36m-cache-up-to-5-60-ghz/downloads.html

You can use the Arc/Iris for your onboard chip Video Drivers if so wish.  Note : This page will only be up until chip is deemed obsolete.  You then need to find the driver after which may or may not be from that page you listed. Search term or drivers is : Intel Arc & Iris Xe Graphics - Windows

Already identified processor : i9-13980HX, Do not need Linux Driver, not gaming so no tuning, the last maybe in some circumstances but it is usually to late.

THIS : is what is being asked for you to Update Regarding Intel

Ok, basically regarding Intel Drivers and NVIDIA as well as others.  I have found the best experience by not downloading or allowing Microsoft Supplied Drivers into my system.

Video Drivers from Microsoft even when say are from NVIDIA are a lesser driver that the full deal from the maker, As well they cause issues.

My suggestion is do not take Optional Video Card Drivers from Microsoft Update.   It is a cause of many system issues.

So that being said use ArmouryCrate to Update or use the Support Page I supplied as per proper name.  The other option is (though is not listed in your downloads but) is available on the MS Store is MyASUS (Asus info page) https://www.asus.com/content/asus-software/ so if have warranty left can talk, has a diagnostic, provides updates, sends your info to Asus plus a lot of stuff useful to some but not others. The Diagnostic is great. I have no problems but use it to push the GPU Fan to full speed which blows out dust as well as comes through the keyboard and cleans that way as well.

I have found that there is info on MyASUS on your Support Page when show all.

Now I left the link to the above to here : https://apps.microsoft.com/detail/myasus/9N7R5S6B0ZZH?hl=en-ca&gl=US

As I wanted you too know that the Microsoft Store is a Integral part of Updating Windows 11.

Open the store from Start (do not need to be logged in) and go down the left side till mouse finds Library.  Update what you use such as Notepad, system uses Powershell keep updated for security, remove previous versions.

2 ) RE : Acronis, read to IT dept what was mentioned about it.  They may have a comment or info as to updating or a setting to change.....

If all you have to do is have it installed and there are no setting changes you can add or remove at anytime and update to a more current version which is what is being asked of you.

So basically never  Video drivers from MS Update Optional.  Or other drivers if there is a source on the Support Page or through MyASUS or ArmouryCrate

Since you are running Pro you can do this to stop Specific drivers from MS Update : https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

I bet if you look in Updates--> Drivers will find a date got a video driver update from ms and that is when the issue started.

You can also Stop all driver updates from MS : https://www.windowscentral.com/how-disable-automatic-driver-updates-windows-10 /11

As well you can roll back a driver : https://www.windowscentral.com/how-roll-back-device-driver-windows-10 /11

You are doing well.  I am wordy trying to explain things here.

When doing Dump Files basically only need make/model, Speccy, Dump and what you were doing when happened, report on drivers updated by MS Update

as all the info is in the Dumps.

OK, So I think have answered all.  @!ubuysa will have different opinion on Updates.  But for Video and a 2023 Laptop, get from the maker.

Edited by Pkshadow, 23 November 2023 - 07:47 PM.

.tibx files are created with Acronis and is propitiatory at this time so nothing else will open it.

So you can uninstall Acronis using Geek or Revo Uninstaller (NOTE get nothing for mention, have used both, own Revo as it gets more when uninstall as well paid version gets more and can track instalswhich gets the whole thing when uninstall)(wordy). 

So ya, uninstall and reinstall with newer version.

So you put the Speccy Report in your Title Topic.

I would suggest going to post number one and and at the bottom of the window click on Report   :   Request the URL in the Topic be removed.

As well Click on the Edit Button next to Report and remove/delete your Speccy URL.    Do not know if can remove it through the Publish of Speccy.

As this is a computer related to work it would be on the safe side.

Or from a CMD Prompt ADMIN type ipconfig /release  and reboot which will then have new IP addresses in your network connection.

If any of the Speccy Report that reports at the bottom of the report under networking is need for your work connection. then do the 1st part of delete in Post #1 and request delete from the Report or can find Chris Cosgrove and send a PM requesting removal of link in Topic Title (which would get a better result I think).

Or : You can request removal of snapshots by emailing a removal request to support@piriform.com and providing the url to the snapshot to be removed.

Thank you again @Pkshadow, and noted on being concise.

I'm an engineer; It's difficult for me to not be painfully thorough =)

Your world is new and scary to me; still learning what is useful/helpful & necessary - thank you for explaining!

1)  Intel driver update installed.  Thank you!

2)  Noted on MyAsus - I actually already possess this software and reference it regularly.  I do not have Armoury Crate as I'm told it's a resource hog and to avoid it, but if this is ill-advised (you're an Asus user yourself), I will do as you recommend.

3)  Noted on Microsoft Store - Checked and updated all prevalent apps.

Q:  Would you recommend turning off Windows Update?  Setting to 'Never', and only referencing My Asus or Armoury Crate for updates?  Or is it necessary to retain for Windows items?

4)  GPU drivers restricted from MS Update via Local Group Policy Editor - Complete.

5)  Noted on Acronis.  It is uninstalled for now; I will re-install with the latest when I require it next.  For now I will leave it uninstalled as a bit of a test.

6)  Copy Re: Post #1 & URL in title.  Will edit now.  If someone requires this information to assist, how do I get it to them?  Perhaps I misunderstood the instructions in the pinned thread, but I thought I was supposed to provide the speccy link?  Note:  There is no edit option in that post.  Only more recent posts contain the edit button.

Edited by AMarangoni, 23 November 2023 - 09:17 PM.

PM Sent to Chris Cosgrove.

ipconfig /release + reboot also completed.

Welcome.

Sometimes will get a load of people posting their thoughts on the issue when in the other forums Win10 help or 11.  Can be a bit overwhelming there.  Here just the 3 of us though that changes at times.

Ya, over load of info in your 1st 2 posts.  Nothing harmful is just trying to find the useful part that helps figure out the issue and is ok :=}

1) great

2) ya every time open MyAsus it updates. When go to the Update screen there are 2 options near top of Customer Support-->Live Update and just below is Essentials and Latest.

Click on Latest to get stuff updated. Do not think thet the Option with the slider will get you updates when released. Manually is the best way.

ArmouryCrate is a lot of stuff, can cause issues if something is deleted if using a Cleaner Program.  With the amount of ram you have it would be fine.

It has uses like RGB for keyboard and Updating, some diagnostics and system info.

Do not need to use it.  There are other tools but  is hard to find out the temps with other programs.

3) great on the Store.  Is for me a Weekly adventure as it only takes like 1min to do it.

No Never turn off Windows Updates.   Myself have a program that sorta lobotomizes Windows.and strips out all the BS called O&O ShutUp10 as I have no use for most of the stuff. 

I like a clean OS.  When that came out is when I updated from Win7 as well this is also what I use as my Start menu called Open Shell Menu.

I get updated but do not see what I have turned off in O&O.

Myself I do have all Drivers stop 'd but is my preference and I use armoury, MyAsus, Support Page and product pages to update. I also use a little program called PatchMyPC that updates a large amount of programs I have installed by command and options.  If use suggest not update browsers.  As well it shows the outdated program and then if you want go to the program and open and update then have it re-scan again then have it update the remaining.

But for you no. Would think about blocking single driver for Video.  Is the only one that has caused a issue which we never confirmed in Settings. But since

NVIDIA updates and alerts you and now know how to clean out your old video driver and where to get the new. You are good. :=}

Ok, well you have asked Chris to remove from title topic.

No, suppose to provide a brief info of the problem.  The URL into the Post. Ok well can send another PM saying can not Edit and delete the URL.

You should be able to.

Or maybe is just me since am Staff can edit a little longer.

Ok, other than anything ubuysa wanted or asked for think you got a lot of info to go forward with your 2023 and soon to be outdated in a month and something..lol.

(Is ok, mine is a 2021 late in the year model.) (in brackets as can see talking personal, not post. Some do and most do not..lol)

A lot has happened since I was last here so I don't know whether my comments are either useful or required. Thanks for clarifying the ownership situation.

Regarding Acronis, since you've been honest and admitted that you have an unlicensed copy, all I can advise is that you uninstall it or purchase a license. The forum rules do not allow us to assist with pirated software.

Acronis is a backup tool with some security features built-in. It's not required to access a NAS but is is required if the files on the NAS are Acronis backups - that's what I think is happening here. If that is the case you have little choice but to purchase a license for Acronis.

You may well be running an older copy of Acronis True Image - it's now called Acronis Cyber Protect Home Office (who thinks of these names?) - and that's why the ngscan.sys driver is misbehaving. The BIG question is (and despite the fact that you can't open the NAS files) does it still crash/BSOD with Aconis removed?

Edited by ubuysa, 24 November 2023 - 02:38 AM.

@ubuysa - 
 

To clarify, the Acronis I was running WAS NOT illegal or pirated.  It was legitimate software downloaded from the official site.  What I meant was that after the free trial, I didn't pay for a subscription (was told I didn't need to), so complete operation and the front-end U/I was rescinded.  Apparently, that didn't matter, because I was still able to navigate and access/open the aforementioned TIBX files (via file explorer) without issue.  

As mentioned above, I'm going to leave Acronis off the machine for now as a test, and will only reinstall (the latest) when I next need it.  

I suppose we're at a point now where I need to carry forward and run/test until another BSOD emerges.  If and when that happens, I will create another log and come back to you gents (unless there is something else you see or that I am missing?)

@Pkshadow - 

Standby for DM on post security.

@AMarangoni & @ubuysa

Sorry did not carry Acronis forward re : last few posts and having removed and testing and confirmed extension is propitiatory and that all you need is the Acronis to navigate and open.

But : since it is being used for work and the other company requires it to be used it is then and therefore a licensing issue as it is not being used for home use but for work use.

Therefore the company that requires it should be providing a license for it's use or you need to purchase a license for it's use as it is for work related use.

It then can be billed to the other company and or it is a tax deduction.

I was not thinking it through @ubuysa is correct. but not in the way he intended. It is just a simple removal of a trial or do the above.

So if this system needs help Acronis must be removed before contacting for help.   If the issue stops when Acronis is removed it then therefore becomes a Acronis warranty/Support issue and can and should be resolved with them.

So simply removing Acronis before seeking help from Bleepingcomputer is sufficient.  If the software is the problem it again will show up in the Dump files and since is removed can help you.

So removal of Acronis is mandatory unless have a licence.

You have stated Acronis Trial Version is now removed and that it never was a pirated copy or cracked copy - Understood.

@ubuysa will be pleased to know that.

I don't care one way or the other what software you run nor how you run it, my concern is that I stay within the rules of this forum. They explicitly prohibit discussions on improperly licensed software...

E ...you represent and warrant that you:

1. will not post Contributions that violate our or any other person's privacy rights, publicity rights, intellectual property rights (including without limitation copyrights) or contract rights;
2. have fully complied with any third-party licenses relating to Contributions, agree to pay all royalties, fees and any other monies owing any person by reason of Contributions that you posted to or through this Site;

I don't want to get banned for breaching forum rules, that's the only reason that I care.

Acronis have a dedicated cleanup tool that can (should) be used if there is any doubt whether Acronis uninstalled fully. It might be wise to run that to ensure that all Acronis modules have been removed.

Let's see how it goes with Acronis removed. I appreciate that this isn't a long-term solution, but it will show whether the version you had was the cause of the BSODs. Once you know that you can consider your next move.

Edited by ubuysa, 25 November 2023 - 03:38 AM.

Thank you for clarifying, @ubuysa.  Certainly not looking to rope you into anything that violates group rules (nor do I believe I've done anything of the sort myself).  I'm not sure if what I described (operationally) is some bug, but I was always told that it was a situation like WinZip or WinRAR; They ask you to pay, you decline, and life goes on.  Nothing illegal or in violation with those softwares I presume?  In the case of Acronis, 99% of the intended software features were rescinded - including (presumably) updates and compatibility patches - which could have led to the issues I was having.  However, function in the way that I needed it remained, so it was never questioned.  I should note that the owner of the NAS and primary PC on that network DID enlist a fully licensed Acronis suite, so maybe that's why limited satellite operation in the way I described was possible...

In any case, I digress...  Sorry for all the words @Pkshadow - just trying to mediate any potential misunderstanding, violations or conflict!

Moving on:

• I will run the dedicated cleanup tool in a moment.  Thank you!

Looking ahead, I will operate the PC normally as I typically would and watch for any irregular behavior or BSOD's.  If errors emerge, I will create logs and post here - that pathway forward is clear.  

Q:  What is your recommendation in the event that no errors, BSOD's or irregularities emerge over the next 1-2 weeks?  @Pkshadow mentioned that what we've done is a bandaid to simply get me by.  Probably not wise to operate indefinitely on a bandaid...  In January I begin travelling for work again and can't afford these issues while competing/on the road, while I only have a few months of warranty remaining should we conclude that there is a hardware issue.  

Welcome any recommendations to 'force the issue' to attain confidence, or to ensure I enlist a sound 'PERMANENT' solution - at a minimum, to help me plan ahead post/pending the above.

Edited by AMarangoni, 25 November 2023 - 01:52 PM.

If there are no further BSODs then you can be confident that the version of Acronis (or rather the ngscan.sys Acronis driver) was the cause. My advice would be to discuss with your clients on the most const-effective way for you to access (what seems to be) their Acronis backup files on the NAS.

Perhaps they might contribute to an Acronis license for you? Perhaps they have a license that you can legitimately use? If you have to be able to read Acronis backup files then it would seem that you do need a licensed (or otherwise legal) copy of Acronis - which needs to be kept updated.

Edited by ubuysa, 26 November 2023 - 03:29 AM.

Thank you again, @ubuysa.  Understood on all.

Writing back to confirm that the Cleanup Utility has been run successfully and I will keep you all posted on my progress over the coming week(s).

@ubuysa @Pkshadow - A question as a result of some fallout from the fixes in this thread.

When I plug into my dock and utilize my extended monitors, my desktop icons more all over the place.  I've included a screenshot of what I inherit, along with how I'd like things organized.  This was not an issue prior to the driver updates and other fixes we've applied together.  Any suggestions?

Note that settings such as 'Auto Arrange Icons' are turned 'off'.

Screenshot 1 = Misplaced Icons (Reverts to this when I restart)

Screenshot 2 = Arranged Icons