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Windows 8.1 suddenly getting "printer offline"

Started by stillanovice , Aug 27 2022 12:45 PM

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30 replies to this topic

#16 stillanovice

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Posted 01 September 2022 - 01:45 PM

Thank you for your patience .....
 
 
Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.
 
C:\WINDOWS\system32>DISM /Online /Cleanup-Image /RestoreHealth
 
Deployment Image Servicing and Management tool
Version: 6.3.9600.19408
 
Image Version: 6.3.9600.19397
 
[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.
 
Error: 0x800f081f
 
DISM failed. No operation was performed.
For more information, review the log file.
 
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
C:\WINDOWS\system32>

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#17 stillanovice

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Posted 02 September 2022 - 10:10 AM

The log is so large, every time I try to copy paste it here, an error comes up and the page cannot be displayed.  The error notice says, page is unresponsive.  You can wait until the page becomes responsive or cancel the page.


Edited by stillanovice, 02 September 2022 - 10:11 AM.

#18 pcpunk

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Posted 02 September 2022 - 11:04 AM

I said Attach it not copy paste, More Reply Options at bottom right.


If I don't reply right away it's because I'm waiting for Windows 10 to Update.

:hysterical: 

eps1.0_hellofriend.mov_mr_robot

"I once spent two hours on the phone waiting to speak with HP Customer Service to complain about HP Customer Service" -Dr. Sheldon Cooper

#19 JohnC_21

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Posted 03 September 2022 - 07:27 AM

One thing I would check is to see if the Printer Spooler service is started and set to Automatic. If shown as started then stop and start the service.

 

https://techcult.com/fix-printer-offline-status-windows-10/#Method_5_Restart_Print_Spooler_Service


#20 stillanovice

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Posted 06 September 2022 - 03:52 PM

DISM log attached


#21 stillanovice

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Posted 06 September 2022 - 03:53 PM

One thing I would check is to see if the Printer Spooler service is started and set to Automatic. If shown as started then stop and start the service.

 

https://techcult.com/fix-printer-offline-status-windows-10/#Method_5_Restart_Print_Spooler_Service

 Thank you, I appreciate the help ... that didn't work though


#22 pcpunk

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Posted 06 September 2022 - 03:55 PM

DISM log attached

Nothing


If I don't reply right away it's because I'm waiting for Windows 10 to Update.

:hysterical: 

eps1.0_hellofriend.mov_mr_robot

"I once spent two hours on the phone waiting to speak with HP Customer Service to complain about HP Customer Service" -Dr. Sheldon Cooper

#23 stillanovice

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Posted 07 September 2022 - 12:29 PM

Thank you for your patience.....


#24 stillanovice

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Posted 07 September 2022 - 12:31 PM

Ok that's twice I went to the "more reply options" and attached the dism log ... not sure why it's not showing up, but I'm a million percent sure I attached it both times.


#25 pcpunk

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Posted 07 September 2022 - 12:34 PM

Attaching Files on Bleeping Computer


Are you copying the file to your desktop first?


If I don't reply right away it's because I'm waiting for Windows 10 to Update.

:hysterical: 

eps1.0_hellofriend.mov_mr_robot

"I once spent two hours on the phone waiting to speak with HP Customer Service to complain about HP Customer Service" -Dr. Sheldon Cooper

#26 pcpunk

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Posted 07 September 2022 - 12:36 PM

I just confirmed that it works even from my C: Drive

Attached Files

  • Attached File  CBS.log   3.03MB   0 downloads

If I don't reply right away it's because I'm waiting for Windows 10 to Update.

:hysterical: 

eps1.0_hellofriend.mov_mr_robot

"I once spent two hours on the phone waiting to speak with HP Customer Service to complain about HP Customer Service" -Dr. Sheldon Cooper

#27 pcpunk

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Posted 25 September 2022 - 08:01 AM

I assume that I was correct and you are experiencing more issues?  Please post back when you know more.  We can further diagnose if needed. 


If I don't reply right away it's because I'm waiting for Windows 10 to Update.

:hysterical: 

eps1.0_hellofriend.mov_mr_robot

"I once spent two hours on the phone waiting to speak with HP Customer Service to complain about HP Customer Service" -Dr. Sheldon Cooper

#28 GauravSharma

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Posted 13 October 2022 - 03:47 AM

Well this might be helpful for you: https://answers.microsoft.com/en-us/windows/forum/all/win-81-printer-offline-problem/fddeb9c5-65e6-474e-b77e-56fab7ff189f


#29 antoniosgrift

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Posted 16 January 2023 - 03:28 AM

Removing the Use Offline Option
The "Use Printer Offline" option allows you to send jobs to your printer when you are not connected to it, but when you reconnect, it does not automatically send those jobs. Once you are connected to it again, disabling the option brings the printer online and sends those jobs. Under the Printer menu in the Control Panel, right-click on the printer that is offline. Scroll down the menu to the "See what's printing" option, which brings up a new window showing the printer queue. Click the "Printer" menu and remove the check mark labeled "Use Printer Offline."
 
Checking Connections and Sharing
If your computer is connected to the printer through a wired connection, ensuring the cables are firmly connected can fix an offline printer status. Even if your computer is connected wirelessly, if it is shared from another computer, those cables may be loose or disconnected. Ensure the computer it's connected to is on. Check the sharing settings on the computer it is connected to as well: Go to the computer the printer is connected to and open HomeGroup. Click "Printers and devices." Check the box next to the printer that is showing an offline status on your computer.
 
Regards,
Antonios

 


#30 Shplad

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Posted 11 March 2023 - 11:07 AM

Did I miss it, or has anyone mentioned uninstalling and then reinstalling the printer driver? If you haven't tried that, it's definitely worth a try.

Have any settings changed on the printer itself?

 

What make/model is the printer?


- Use this to collect and post information about your PC hardware, software and configuration (Whether or not you have crashing).

 

Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

 

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