Hi and thanks in advance for your help.
I have a HP Pavilion 15 running Win 11 Home Version 23H2
I had a new battery installed in November last year after the old one died.
The new battery is a genuine HP and was installed by a computer tech.
No issues for a couple of months but all of a sudden the battery stopped accepting a charge and the charge light on the side of the laptop started blinking.
I opened the laptop and checked the battery connection (no issues).
Two weeks ago, I noticed that the charge light was no longer blinking and when I checked it, I found that the battery was fully charged.
It worked fine for a week then back to the same issue.
The computer always works fine on AC power and currently indicates "Battery Status: 2% available (plugged in)"
It has not moved from here since the problem started again.
I have tried:
- Checking the connection between the battery and laptop
- Switching chargers to one that is definitely working
- Updating Win 11
- Updating battery drivers
- Deleting and reinstalling battery drivers
- Doing a battery report (Below)
Battery report
COMPUTER NAME
LOKLIK
SYSTEM PRODUCT NAME
HP HP Pavilion Laptop 15-cw1xxx
BIOS
F.47 08/27/2021
OS BUILD
22621.1.amd64fre.ni_release.220506-1250
PLATFORM ROLE
Mobile
CONNECTED STANDBY
Not supported
REPORT TIME
2024-03-0613:28:31
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME
Primary
MANUFACTURER
Hewlett-Packard
SERIAL NUMBER
-
CHEMISTRY
LION
DESIGN CAPACITY
35,851 mWh
FULL CHARGE CAPACITY
35,851 mWh
CYCLE COUNT
322
Recent usage
Power states over the last 3 days
START TIME
STATE
SOURCE
CAPACITY REMAINING
2024-03-0313:54:00
Active
AC
2 %
739 mWh
18:59:05
Suspended
2 %
739 mWh
19:06:12
Active
AC
2 %
739 mWh
20:02:39
Active
Battery
2 %
739 mWh
20:02:39
Active
AC
2 %
739 mWh
20:44:14
Suspended
2 %
739 mWh
2024-03-0609:59:32
Active
AC
2 %
739 mWh
10:05:21
Battery changed
AC
-
-
10:05:21
Active
AC
-
-
10:05:55
Suspended
-
-
10:08:01
Battery changed
AC
2 %
739 mWh
10:08:01
Active
AC
2 %
739 mWh
10:08:01
Suspended
2 %
739 mWh
10:08:36
Active
AC
2 %
739 mWh
13:28:31
Report generated
AC
2 %
739 mWh
Battery usage
Battery drains over the last 3 days
START TIME
STATE
DURATION
ENERGY DRAINED
2024-03-0320:02:39
Active
0:00:00
-
-
Usage history
History of system usage on AC and battery
BATTERY DURATION
AC DURATION
PERIOD
ACTIVE
CONNECTED STANDBY
ACTIVE
CONNECTED STANDBY
2023-11-06 - 2023-11-13
-
-
5:55:21
-
2023-11-13 - 2023-12-11
4:46:13
-
64:35:21
-
2023-12-11 - 2023-12-18
8:32:49
-
25:56:59
-
2023-12-18 - 2023-12-27
6:48:07
-
6:30:44
-
2023-12-27 - 2024-01-01
0:16:15
-
3:13:29
-
2024-01-01 - 2024-01-08
-
-
-
-
2024-01-08 - 2024-01-16
-
-
-
-
2024-01-16 - 2024-01-22
-
-
-
-
2024-01-22 - 2024-01-30
-
-
-
-
2024-01-30 - 2024-02-06
-
-
0:04:33
-
2024-02-06 - 2024-02-13
-
-
0:01:20
-
2024-02-13 - 2024-02-20
-
-
-
-
2024-02-20 - 2024-02-27
-
-
-
-
2024-02-28
-
-
-
-
2024-02-29
-
-
-
-
2024-03-01
3:07:18
-
3:42:28
-
2024-03-02
-
-
-
-
2024-03-03
-
-
8:36:52
-
2024-03-04
-
-
-
-
2024-03-05
-
-
-
-
Battery capacity history
Charge capacity history of the system's batteries
PERIOD
FULL CHARGE CAPACITY
DESIGN CAPACITY
2023-11-06 - 2023-11-13
41,764 mWh
41,764 mWh
2023-11-13 - 2023-12-11
41,764 mWh
41,764 mWh
2023-12-11 - 2023-12-18
41,764 mWh
41,764 mWh
2023-12-18 - 2023-12-27
41,764 mWh
41,764 mWh
2023-12-27 - 2024-01-01
39,412 mWh
39,412 mWh
2024-01-01 - 2024-01-08
-
-
2024-01-08 - 2024-01-16
-
-
2024-01-16 - 2024-01-22
-
-
2024-01-22 - 2024-01-30
-
-
2024-01-30 - 2024-02-06
38,808 mWh
38,808 mWh
2024-02-06 - 2024-02-13
38,808 mWh
38,808 mWh
2024-02-13 - 2024-02-20
38,808 mWh
38,808 mWh
2024-02-20 - 2024-02-27
38,808 mWh
38,808 mWh
2024-02-28
38,808 mWh
38,808 mWh
2024-02-29
38,808 mWh
38,808 mWh
2024-03-01
37,594 mWh
37,594 mWh
2024-03-02
35,851 mWh
35,851 mWh
2024-03-03
35,851 mWh
35,851 mWh
2024-03-04
35,851 mWh
35,851 mWh
2024-03-05
35,851 mWh
35,851 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE
AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY
ACTIVE
CONNECTED STANDBY
2023-11-06 - 2023-11-13
-
-
-
-
2023-11-13 - 2023-12-11
5:30:01
-
5:30:01
-
2023-12-11 - 2023-12-18
6:11:27
-
6:11:27
-
2023-12-18 - 2023-12-27
6:03:07
-
6:03:07
-
2023-12-27 - 2024-01-01
5:46:33
-
5:46:33
-
2024-01-01 - 2024-01-08
-
-
-
-
2024-01-08 - 2024-01-16
-
-
-
-
2024-01-16 - 2024-01-22
-
-
-
-
2024-01-22 - 2024-01-30
-
-
-
-
2024-01-30 - 2024-02-06
-
-
-
-
2024-02-06 - 2024-02-13
-
-
-
-
2024-02-13 - 2024-02-20
-
-
-
-
2024-02-20 - 2024-02-27
-
-
-
-
2024-02-28
-
-
-
-
2024-02-29
-
-
-
-
2024-03-01
3:22:40
-
3:22:40
-
2024-03-02
-
-
-
-
2024-03-03
-
-
-
-
2024-03-04
-
-
-
-
2024-03-05
-
-
-
-
Current estimate of battery life based on all observed drains since OS install
Since OS install
4:45:04
-
4:45:04
-
Hope you guys and girls can help me (again).
BC